Clerical Specialist

LaTanya Wildridge

**** ****** **** *******, ***** 77014

Phone: 832-***-**** - Email: ************@*****.***

CLERICAL SPECIALIST

PROFILE

Senior Document Control and Records Management Specialist offering nine years of experience supporting diverse types of accounts including ConocoPhillips and ExxonMobil. Manage documentation control projects with Iron Mountain and vendors supporting documentation projects. Ability to work well with a client team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues. Outstanding communication skills and a dedication to the customer service experience. Capability to multitask and meet specific goals set by supervisors and management.

CERTIFICATIONS

Completed coursework and certification in Documents/Records Management Retention Codes.

STRENGTHS

•Document Control/Records Management Administrative

Experience

Manage administrative projects and document control/records management of technical data and correspondence for major clients

•Client Service

Excellent communication skills working with clients; resolve client issues and meet critical deadlines

•Computer/Technical Skills

Kodak I1440, Kodak Ingenuity, Wide format scanners 42 inch and 56 inch Adobe Acrobat; Microsoft Applications

PROFESSIONAL WORK HISTORY

US Legal Support-Houston, Texas 6/2016 to 8/2017

Records Clerk

•Processes incoming mail- opening, sorting, coding, logging mail. Classifies records into systems, and managing issue records when approached.

•Receive, categorize and process various types of records via mail, email, fax and on-line portals(Iron Mountain/MRO, Healthport, Ciox, IOD and Bactes).

•Manages flow of incoming and outgoing mail, USPS/Fed Ex.

•Handles escalated issues from internal staff members.

•Quality check all documents before going to production.

•Files, organizes and scan records.

•Pays custodian invoices.

•Logs records into the MR8 system.

•Manage online portals(Bactes, IOD, Iron Mountain/MRO, Healthport and Ciox).

OfficeTeam- Houston, Texas 1/2016 to 4/2016

Pipeline Data Integrity Specialist

•Prepare/Collected Exxonmobil related pipeline integrity inputs while documenting reports for Engineers.

•Data Validation using historical files and logs.

•Integrity Management and Risk Assessment Plans for High Consequence Areas.

•Worked with proprietary software to compile reports for deliverables.

•Collect and compared data from previously reported information inside binders to ensure consistency and accurate reporting.

Oil States Incorporated- Houston, Texas 12/2014 to 3/2015

QC Databooks Admin/Document Controller

•Generated various document control reports as required.

•Ensured that controlled copies of latest approved documents are given to the appropriate personnel.

•Maintained the master document list, distributed documents for review, renamed files and converted TIFF files to PDF.

•Utilized the EDMS to allocate, numerate and control the revision, distribution and transmission of documentation raised by the Operations Office Personnel.

•Distributed the documentation in accordance with the distribution matrix.

•Tracked and expedited document vendor drawing reviews and returns for sign-off/review.

IHS Global Incorporated- Houston, Texas 10/2010 to 4/2014

Document Controller

•Responsible for the management of document control projects for oil and gas clients on and offsite. Monitor group email box for new or existing customer(records) request, track and expedite project documents for review. Worked with the client to identify documents that are critical to the project schedule and activities. Served as a point of contact for daily operations relating to client’s offsite storage account.

•Established client files, manage barcode information, scan pertinent data, and maintain documents and electronic databases for clients. Coordinated with the team to modify/abort/restart document workflows based on changes in document priorities and assist in the return of those documents to the client.

•Participated in conference calls with clients regarding ongoing document timeframes and priorities. Identified priority documents and ensure that they are implemented through the system in an acceptable timeframe.

Accomplishments:

•Selected by management to oversee three major projects with ConocoPhillips and ExxonMobil. Collaborated with ConocoPhillips staff on the imaging of all documents and converted into an electronic database meeting client specifications. Ordered supplies, created pick-up requests/new records and searched for records retrievals.

• Trained staff members on records process control methods and support to internal storage vendor’s customers on use of offsite system such as ordering supplies, searching for records retrieval, creating pick-up requests and new records. Answered questions relating to offsite storage process and new system users to offsite storage vendor’s system. Ran reports and metrics on new or existing inventory to determine additional actions. Supported necessary destruction processes. Followed-up with Iron Mountain on missing or lost items or boxes. Met regularly with offsite storage vendor(Iron Mountain) to ensure all operations are going as presumed.

Oce Business Services, Houston, TX 3/2008 to 9/2010

Document Controller

•Assigned to manage document control projects including the ExxonMobil account. Organized catalogue, edited maintained, created and updated ExxonMobil related records for storage (on/offsite).

•Responsible for scanning hard copy files to electronic images ensuring a quality image.

•Prepared file labels/folders and updated/added any other data records in the inventory database determined by the Client.

•Conducted research, organized and interpreted all new data coming into the file room or storage facility for proper identification, cataloguing, and coding.

•Maintained and met all schedules and deadlines requested by client and maintained internal reports as required by the Client and Project Supervisor.

Accomplishments:

•Managed the ExxonMobil document control account, meeting all quality control and auditing functions.

•Selected to work onsite to ensure the highest level of services completing project and ensuring documentation is completed.

Allied Barton Security Services, Houston, TX 8/2003 to 2/2008

Security Supervisor Admin.

•Completed five years of service and recognized for commitment meeting recruitment goals for company.

CONTINUING EDUCATION

Completed coursework in Records Management, Quality Control, and Correspondence Data including Transmittals, Letters, Vouchers, and General Data.

EDUCATION

Forest Brook Senior High School Graduate, 1999 – Houston, TX

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