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Customer Service Human Resource

Location:
Claremore, OK
Posted:
September 05, 2017

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Resume:

Megan Fisher

**** ** **** *** **

Claremore, Ok *4019

Phone: 918-***-****

Email: ac15y3@r.postjobfree.com

I am a proactive human resources professional with background in personnel recruitment, placement, and retention. I possess exemplary Supervisory skills, time management skills, employee engagement skills, and thoroughly enjoy training new employees. I also have experience processing payroll and producing an efficient and productive work schedule for a team of 100 employees. I am a problem solver, multi-tasker, encourager, and I am passionate about customer service.

SUMMARY OF QUALIFICATIONS

●Proven talent for recruiting, motivating and leading collaboratively with diverse teams of managers and specialized professionals.

●Hands-on, versatile leader with demonstrated track record of building cooperative, productive teams that work efficiently toward common goals and organizational objectives.

●Strong abilities in managing and processing payroll

●Able to utilize my creativity to maximize on employee potential and talent

●Teaching, educating, and training employees in orientations

PROFESSIONAL HIGHLIGHTS

Human Resource Supervisor, JCPenney April 2015 – Present

Smith Farm Marketplace Owasso, OK

●Implemented a new training program for associates to be able to achieve their credit application goals and be successful in their employment with JCPenney, resulting in 700 more credit applications processed than the previous year

●Executed effective scheduling in order to keep the company within payroll budget allowances and still have an 8% sales gain verses the year before

●Improved and maintained associate engagement in order to provide exceptional customer service to our customers

●Managed company credit card expenses and balanced company card statements every month

●Led our store to #1 in District (two subsequent years) in salary cost savings by managing and building effective schedules

Children’s and Home Department Supervisor, JCPenney October 2014-April 2015

Smith Farm Marketplace Owasso, OK

●Rebuilt a team of 12 associates to become a productive, customer service oriented, and team oriented department

●Was in charge of set redirects, merchandising changes, and overall department functionality

●Was appointed as “Credit Captain” for manager and associate teams in order to educate and train in a new vision to achieve our credit goals as a store

Children’s Department Associate, JCPenney July 2014-October 2014

Smith Farm Marketplace Owasso, OK

●Provided above and beyond customer service to our guests

●Maintained fitting rooms and department organization

●Created an inviting and welcoming atmosphere to our guests

●Ran a cash register and maintained a speedy yet personable checkout experience, resulting in me being listed in the top 15 associates for credit card applications processed that year

●Led our team in engagement and team building exercises to maintain our teamwork and bonding

The Children’s Place (retail clothing store) June 2012-July 2014

Owasso, OK

●Made monthly changes to merchandising floor sets, provided exceptional customer service, operated cash register

Umicore Auto Cat USA July 1996-April 2014

●Operated coating machine to apply liquid noble metal to ceramic catalysts to be used in the exhaust system for General Motors and Chrysler vehicles

●Monitor physical properties of solutions such as specific gravity, pH, and viscosity

●Maintain proper weights on each part through constant monitoring of machine specifications

●Complete proper paperwork for each lot of parts, communicate with material handlers at end of oven for proper transition of different lots

●Responsible for hundreds of thousands of dollars every night in the cost of the solutions

EDUCATION

Tulsa Community College, Tulsa OK January 2009-December 2010

●Associate’s Degree in Applied Sciences, Emphasis in Paralegal Studies

●Graduated PHI THETA KAPPA Honor Society

Owasso High School 1990-1994

●Graduated 3.7 GPA

●National Honor Society Member

●President of Student Council

●Two year All-State band member

UAW Leadership Training Institute August 2006

●Completed approved training program for Collective Bargaining at OU/Norman with the International Union Officers of the UAW. This was a one week training program for our union representatives to

be used during our collective bargaining with the company.

COMMENTS FROM SUPERVISORS

Eric Funston, UAW Local 286 Union Chairman, 918-***-****, ac15y3@r.postjobfree.com

From 2002 to 2007, Megan was under my jurisdiction. I found her work to be complete, thorough, and detailed in all aspects. I have found Megan’s work ethic to be strong, and she had a caring attitude towards her position and the company.



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