Customer Service Manager
Resume:
Cara Greenberg
***** **** **** **., ***** Springs, TX 75180 316-***-**** ********@*****.***
Objective
Accomplished leader seeking to leverage extensive background in personnel management and employee relations in an entry-level human resources position. Extremely motivated for career change goal and eager to contribute to a company’s HR division.
Skills
Work History
AMC CLASSIC MESQUITE 10
Manager Mesquite, TX Phone: 214-***-**** April 2017 to Present
Clearly and promptly communicate pertinent information to staff.
Interact positively with customers while promoting AMC services.
Count cash drawers, make bank deposits, and ensure safe funds balance
Interview job candidates and determine staffing needs
Direct team on effective methods, operations and procedures
Maintain a safe work and guest environment to reduce risk of injury and accidents
Investigate and resolve customer inquiries and complaints in an empathetic manner
Cross train in other areas of business to assist the management team
Adhere to all confidentiality requirements at all times.
Strong leader of customer service staff
Follow through on all critical inter-departmental escalations to increase customer retention rates
SILVER CINEMAS
Fist Assistant Manager Phoenix, AZ Phone: 602-***-**** November 2011 to March 2017
Interview job candidates and participated in staffing decisions
Count Cash drawers, made bank deposits and ensured safe funds balanced
Manage staff of 26 employees and two Assistant Managers II
Assign employees to specific duties to best meet the business needs of the theatre
Listen to and resolve customer complaints regarding services, product, or personnel
Work with ADP Payroll System to monitor employee hours worked, correct errors, and approve payroll for staff
Increase per cap through staff training on how to up-sell and suggestive selling techniques
Resolve understaffing issues and disputes
Discuss job performance problems with employees, identify causes and issues, and work together to develop a plan for resolving them.
Administer disciplinary actions including employee terminations
Train staff on new payroll and Point of Sale operations
Develop or update procedures, policies, or standards for new processes for both management and floor staff
Enforce company policy and procedures
Set up and prepare designated theatres for special events and current movie offerings
Guest speaker presenting details regarding employment opportunities as an intern to assist in building marketable skills for today’s challenged youth
Create informational flyers for guests to review and assist in movie selection
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Arrange for necessary maintenance or repair
Coded and entered weekly bills into system for payment
Stock inventory and supply requisitions from authorized vendors
Assist with building client base for special events
Digital conversion from 35mm print including onboarding development
PALACE WEST
General Floor Wichita, KS June 2007 to March 2011
Operated cash register accurately within acceptable limits for over/short
Concession stand stocked and organized for each movie session
Provided excellent customer service to patrons
Floor support and custodial duties for the theatre
Helped train new hires in all duties for a floor staff position
Assisted in the 2010 remodel which included carpet maintenance and the removal and installation of theatre seating and the concession stand.
Education
KANSAS WESLEYAN UNIVERSITY FALL 2006 – FALL 2009
Major: Accounting
Major: Business Management
Related coursework: Human resources, Leadership, Business Communications, Financial & Managerial accounting
Served as a Student Ambassador which involved assisting Admissions with mailings, calling prospective students, site tours, event planning/assistance, managing freshmen with move ins and assisting students with special requirements during testing
References upon request
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