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Customer Service Sales

Location:
Vancouver, BC, Canada
Salary:
32,000
Posted:
September 05, 2017

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Resume:

WORK EXPERIENCE

U.S. Mission Vancouver,BC. ****-*7

Customer Service/document verifier, document management.

carry out document verification.

oversee appointments.

accomplished reducing wait times for visa applicants.

coordinating with security staff

tracking documents using Google apps.

managing documents, classifying, securing, tracking.

responding to e-mail queries/tracking using MS apps. L Brand, Robson St. Vancouver, BC 2015-16

Merchandiser, Sales.

Carry out sorting of new merchandise, pricing, following high design standards, assisting in sales and selling.

Kraft Canada,Burnaby, BC 2015

Handled mail/packages, pick-up and delivery, preparing courier packages including food samples.

Guru Global Transport, Lasalle, QC 2013 (Clean up

project)

Accounts Receivable.

Headed project to cleaning up and bringing up-to-date the accounts receivables, tracking o/standings in Excel, setting up processes for collecting payments on time.

Artist-Photographer 2007-2013

Planned and researched documentary photo projects.

Exhibited culinary photographs

Participated in Calligraphy workshop

Participated in Workshop on Publishing (book publishing & e- book publishing)

Participated in Workshop on conserving old photographs

Participated in Documentary Photography Workshop

Exhibited miniature watercolours.

Edgar Silveira

Office Experienced Creative Social Media savvy

ABOUT

To build on 12 years of progressive experience in clerical, customer service and billing in an clerical role. Strong communications both verbal and written skills.

CONTACT

ADDRESS

Vancouver, bc

ac15n6@r.postjobfree.com

CELL PHONE

604-***-****

Linkedin: Edgar Silveira

KEY SKILLS

Administration, re-org,

accounting.

Mac-Windows

Office software, MS

Windows

Billing

Cleanups

Sales

Customer service

Documentation

Written

communications

Quick books

Bilingual (Eng-Fr)

Marketing Research

Photo manipulation

software

EDUCATION

Technical Writing 1 & 2

George Brown College, On.

Adobe Illustrator & Photoshop

George Brown College, On.

French language, COFI, Montreal,

Qc.

Degree:

B.A. English Lit./W.Euro History.

St.Xaviers College, Mumbai, India

Diploma: Journalism &

Communications

Xaviers Institute of

Communications, Mumbai, India.

Degree:

B.Comm (Financial Accounting,

Business Administration), MES

College, Goa, India.

Primus Canada Internet

Provisioning Office Administration managing registries The position was at the beginning of the dot-com boom and my role was setting up of new accounts, managing relationships with core registries, relationships with ARPANet, being part of the new dot-CA domain structure including appearing for Primus Canada company review with CIRA, coordinating any legal/trade-mark issues.

Responsibilities and tasks included:

Managed a group specialized in provisioning domain-hosting-security certificates, department administration including budgets.

Created processes for customer set-up, billing, tracking billing of virtual products, SSL certificates.

Account set up for billing on EDS system

Created tracking stats on Excel.

Coordinating account set up with client (mostly small and mid-sized businesses).

Registering internet domains, billing, tracking.

Monitoring & resolving technical problem via ticketing, related to websites.

Initiated setting up internet registries for dot-ca and dot-com.

Managing Accounts, billing and reconciling billing.

Creating client/marketing communications for domain/hosting products.

Training sales on selling domain/internet products

Negotiating pricing for domains, SSL certificates.

Assisted in merging data from acquired companies, resolved and explained billing issues

Attended meetings at Canadian Internet Authority, Network Solutions. A T&T Special Projects, Etobicoke, On. 1999

Billing Coordinator, supporting re-seller programMothers against Drunk Driving.

Administered and assisted the smooth transition of telecom billing from ACC to AT&T, answering questions, trouble-shooting, resolving billing issues. ACC Telecom, Etobicoke, On. 1095-1999

Client Services, Internet Sales, special internet billing projects

Effectively responded to customer queries over the phone, long distance.

Assisting with internet calls (Io.Org, Canada's first commercial internet service provider)

integrating billing of internet into ACC billing systems.

selling internet plans including commercial internet.

helping bill newly acquired internet companies into ACC's billing (Greenlight Communications). Free-lance media relations specialist. 1986-1990

Developed and executed PR print media campaigns for theatre groups, rock concert promoters, cultural organizations.

Journalist/Cartoonist/Illustrator, Mumbai, India

1981-89

Sunday Observer Indian Express, Free Press Journal, United News of India; journalist & illustrator-cartoonist for Illustrated Weekly of India, Science Age, Debonair.

RECOGNITION

Employee of the month March 2016, L Brands, Robson St., Vancouver, BC

ACC Telecom President’s recognition for outstanding customer service 1998.



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