WORK EXPERIENCE
U.S. Mission Vancouver,BC. ****-*7
Customer Service/document verifier, document management.
carry out document verification.
oversee appointments.
accomplished reducing wait times for visa applicants.
coordinating with security staff
tracking documents using Google apps.
managing documents, classifying, securing, tracking.
responding to e-mail queries/tracking using MS apps. L Brand, Robson St. Vancouver, BC 2015-16
Merchandiser, Sales.
Carry out sorting of new merchandise, pricing, following high design standards, assisting in sales and selling.
Kraft Canada,Burnaby, BC 2015
Handled mail/packages, pick-up and delivery, preparing courier packages including food samples.
Guru Global Transport, Lasalle, QC 2013 (Clean up
project)
Accounts Receivable.
Headed project to cleaning up and bringing up-to-date the accounts receivables, tracking o/standings in Excel, setting up processes for collecting payments on time.
Artist-Photographer 2007-2013
Planned and researched documentary photo projects.
Exhibited culinary photographs
Participated in Calligraphy workshop
Participated in Workshop on Publishing (book publishing & e- book publishing)
Participated in Workshop on conserving old photographs
Participated in Documentary Photography Workshop
Exhibited miniature watercolours.
Edgar Silveira
Office Experienced Creative Social Media savvy
ABOUT
To build on 12 years of progressive experience in clerical, customer service and billing in an clerical role. Strong communications both verbal and written skills.
CONTACT
ADDRESS
Vancouver, bc
ac15n6@r.postjobfree.com
CELL PHONE
Linkedin: Edgar Silveira
KEY SKILLS
Administration, re-org,
accounting.
Mac-Windows
Office software, MS
Windows
Billing
Cleanups
Sales
Customer service
Documentation
Written
communications
Quick books
Bilingual (Eng-Fr)
Marketing Research
Photo manipulation
software
EDUCATION
Technical Writing 1 & 2
George Brown College, On.
Adobe Illustrator & Photoshop
George Brown College, On.
French language, COFI, Montreal,
Qc.
Degree:
B.A. English Lit./W.Euro History.
St.Xaviers College, Mumbai, India
Diploma: Journalism &
Communications
Xaviers Institute of
Communications, Mumbai, India.
Degree:
B.Comm (Financial Accounting,
Business Administration), MES
College, Goa, India.
Primus Canada Internet
Provisioning Office Administration managing registries The position was at the beginning of the dot-com boom and my role was setting up of new accounts, managing relationships with core registries, relationships with ARPANet, being part of the new dot-CA domain structure including appearing for Primus Canada company review with CIRA, coordinating any legal/trade-mark issues.
Responsibilities and tasks included:
Managed a group specialized in provisioning domain-hosting-security certificates, department administration including budgets.
Created processes for customer set-up, billing, tracking billing of virtual products, SSL certificates.
Account set up for billing on EDS system
Created tracking stats on Excel.
Coordinating account set up with client (mostly small and mid-sized businesses).
Registering internet domains, billing, tracking.
Monitoring & resolving technical problem via ticketing, related to websites.
Initiated setting up internet registries for dot-ca and dot-com.
Managing Accounts, billing and reconciling billing.
Creating client/marketing communications for domain/hosting products.
Training sales on selling domain/internet products
Negotiating pricing for domains, SSL certificates.
Assisted in merging data from acquired companies, resolved and explained billing issues
Attended meetings at Canadian Internet Authority, Network Solutions. A T&T Special Projects, Etobicoke, On. 1999
Billing Coordinator, supporting re-seller programMothers against Drunk Driving.
Administered and assisted the smooth transition of telecom billing from ACC to AT&T, answering questions, trouble-shooting, resolving billing issues. ACC Telecom, Etobicoke, On. 1095-1999
Client Services, Internet Sales, special internet billing projects
Effectively responded to customer queries over the phone, long distance.
Assisting with internet calls (Io.Org, Canada's first commercial internet service provider)
integrating billing of internet into ACC billing systems.
selling internet plans including commercial internet.
helping bill newly acquired internet companies into ACC's billing (Greenlight Communications). Free-lance media relations specialist. 1986-1990
Developed and executed PR print media campaigns for theatre groups, rock concert promoters, cultural organizations.
Journalist/Cartoonist/Illustrator, Mumbai, India
1981-89
Sunday Observer Indian Express, Free Press Journal, United News of India; journalist & illustrator-cartoonist for Illustrated Weekly of India, Science Age, Debonair.
RECOGNITION
Employee of the month March 2016, L Brands, Robson St., Vancouver, BC
ACC Telecom President’s recognition for outstanding customer service 1998.