Customer Service Microsoft Office
Resume:
Dear J.P. Morgan Chase:
I’m writing in response to your recently advertised position of Customer Service and Collection Specialist. I am very interested in this opportunity with Chase and believe that my qualifications, education and professional experience would make me a strong candidate for the position.
I am intelligent and an experienced professional who can bring value to Chase due to my past work experience with J.P. Morgan Chase & Co and Fiserv. My past jobs have taught me the importance of professionalism, teamwork, time management, and getting the job done.
Enclosed is my resume that more fully details my background and work experience, and how they relate to your position. As you can see, I have the past experiences that will prove to be beneficial;
Respond to incoming client inquiries at a fast pace.
Articulate options and offer solutions.
Prioritize and manage multiple projects simultaneously.
Goal and detail oriented.
Quickly adapt to new demands and challenges.
Working knowledge of Microsoft Office Applications (Excel, Word, PowerPoint).
Manage time and activities to meet service levels and establish deadlines.
Manage sensitive card member information with integrity.
Partner and communicate with individuals across all lines of the business.
I firmly believe that I can be a valuable asset to your team. I welcome the opportunity to speak with you about this position and how my experience could help Chase achieve its goals.
Thank you in advance for your consideration.
Kind regards,
Paul Cincyr
Paul Joshua Cincyr
1425 Daystar Lane
Deltona, FL 32725
**************@*****.***
Qualifications:
Excellent oral and written communication skills
Ability to articulate issues and offer solutions
Prioritize and manage multiple projects simultaneously
Ability to effectively identify issues and provide resolution
Goal and detail oriented
Quickly adapt to new demands and challenges
Working knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
Manage time and activities to meet service levels and establish deadlines
Ability to partner and communicate with individuals across all lines of the business
Experience with Macros
Ability to facilitate and participate in meetings
Strong root cause analysis skills
Experience:
Client Support Representative, Level 1- Fiserv October 2016- July 2017
Claims Processing.
Managed sensitive card member information with integrity.
Reviewed and managed multiple queues in support of 200 – 400 clients.
Conducted analysis and processed dispute claims in accordance with network operating regulations and internal SLA timeframes.
Maintained telephone availability and respond to incoming client inquiries in a fast-paced environment.
Researched client and/or system issues and document results/findings.
Fulfillment Internal Advisor- JP Morgan Chase & Co. August 2011- August 2016
Execute CSD control reporting and complete needed remediation for Charge Off Reversals, Reage, Credit Balance Refunds, Credit Bureau Reporting, and Payment Program Corrections.
Contribute to the success of the team by exceeding established goals and acting as a peer leader.
Provide feedback to introduce new processes and procedures; track implementation to achieve process objectives.
Process exception items to resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily business execution.
Interact with partners and groups within the enterprise; held accountable for deliverables
Perform control validations and operational risk reviews.
Partner with leadership on special projects within my function and the site.
Customer Support Advisor II- JP Morgan Chase & Co. January 2008 – August 2011
•Respond to incoming client inquiries at a fast pace.
•Process deceased notifications for card members.
•Update account status, adjust fees when necessary and complete transfer of liability forms.
•Process request for credit bureau updates and complete reversal of deceased status as needed.
•Worked overflow accounts for other processes within the Estates department.
Education:
Associates of Science Keiser University February 2016- present
Associates of Science Seminole State College of Florida August 2015 - 2017
Certificate of Dental Assisting Americare School of Nursing July 2005
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