Customer Service Representative
Resume:
Regina Bell-Randolph
North Miami, Fl. 33168
Phone: 305-***-****
Cell Phone: 786-***-****
Email: *************@*****.***
PROFESSIONAL EXPERIENCE
McKesson Corporation
Medical Data Entry Representative 5/30/15 to 4/2/17
•Entering data into health information system.
•Performs data report edits as required with speed and accuracy.
•Verifies data and performs clerical tasks in the data processing function.
•Examines, revises, approves and dispatches input and output materials according to established specifications.
•Communicate details and understand parameters of job responsibilities.
Convey Health Solutions- Miramar, FL
Customer Service Representative 9/8/2014 to 04/14/2015
•Received inbound calls from beneficiaries enrolled in the Part D program.
•Assist beneficiaries with updating account information, providing plan information.
•Resolved issues with utilization of the plan when needed.
Comprehensive Health
Billing Assistant 07/28/14 to 09/05/14
Internship
•Entered patient demographics into the system, diagnosis, procedures, and insurance information.
•Applied diagnosis and procedure codes to insurance claims.
•Handled labs, x -rays, and office visits, posted insurance payments.
Harris Connect, LLC
Customer Service Representative 4/21/13 to 05/16/2014
•Perform outbound calls to prospects to obtain donations for fundraising purposes.
•Made an average of 50-75 calls on a daily basis.
•Educated customers on different nonprofit organizations that were seeking support.
•Consistently met quotas on a monthly basis.
Customer Loyalty Concepts
Customer Service Representative 06/2010-03/2013
•Handled a high volume of outbound calls to customers that are interested in enrolling in school.
•Ascertained customers’ needs and helped them determine what would be best fit for customers.
•Transferred prospects to specific school that best fit their interests.
•Made an average of 100 calls on a daily basis.
•Received and made inbound and outbound calls to college prospects wanting to continue their education, and assist them with finding a college or university for their educational needs.
Service 800 Corporation
Customer Representative 04/2007-06/2010
•Followed up on services that were provided to customers.
•Made outbound calls to residences and businesses that had technical service of the equipment at the home or facility.
•Interviewed the contact person in charge to follow-up on the work that was provided for quality and customer satisfaction.
Office Depot
Customer Service Representative 03/2003-04/2007
•Answered inbound calls from customers placing orders for office supplies.
•Handled inquiries regarding billing.
•Exercised independent judgment, decision-making, and problem solving abilities.
•Handled customer and dealer accounts inquiries concerning sales orders, returns shipments and products.
•Researched product application information to satisfy customer requests.
•Ensured that correct pricing and availability information is quoted to customer and dealer accounts.
•Received and processed all sales orders.
EDUCATION
Concorde Career Institute
10933 Marks Way
Miramar, Florida 33025
Medical Office Assistant/Billing and Coding, January 2014-September 2014
Diploma
Miami South Ridge Senior High School
19355 S.W. 114th Avenue
Miami, FL 33157
General High School Education, 1980-1982
High School Diploma
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