Customer Service Supply Chain

Sherry Eaton

Jacksonville, FL *****

ac15ln@r.postjobfree.com - 252-***-****

20+years in Customer Service, knowledgeable of logistics and supply chain, SAP and Continuous Improvement

WORK EXPERIENCE

Front Desk Receptionist

Wake Spine and Pain

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Raleigh, NC

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September 2016 to June 2017

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Comforts patients by anticipating patient's anxieties; answering patient's questions; maintaining the reception area.

• Answering approximately 100 incoming calls a day; Scheduling, billing, call center representative

Customer Service Representative

Bio-Rad Laboratories

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Raleigh, NC

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March 2015 to September 2016

• Keying antibody orders for customers in Sage

• Creating sales accounts in Sales Force.

• Answering phones, tracking FedEx packages, processing credit card orders

• Create credits and debits

Customer Service Associate

UTC Aerospace

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Raleigh, NC

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April 2014 to March 2015

• Keying and submitting 25-80 quotes daily

• prepping boxes for scanning for CRMI Confidential Records Management Inc

• Assisted with filing and back log reports when needed

National Account Sales Representative

Pilgrim'sPride

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Pittsburg, TX

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May 1999 to May 2013

Pittsburg, Tx

• Responsible for keying customer's orders and confirming in a 24-48 time frame

• Answering approximately 50 inbound calls per day.

• Worked closely with Supply Chain (Order Entry, Distribution, Logistics, Inventory, Production, QA).

Assisted Transportation with late loads, load numbers, 3PL, and OS&D

•Submitting pick list/BOL to warehouse if missed in afternoon distribution

• Knowledge of batch codes on product and in SAP for customer

• New Product Introduction - Worked closely with Material Master for the specification of the NEW product.

EDUCATION

Certification in Workforce Commission

Northeast Texas Community College

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Northeast, Texas, US

SKILLS

SAP (10+ years), Supply Chain (10+ years), Edi (10+ years), Customer Service (10+ years)

CERTIFICATIONS/LICENSES

Certified Health & Fitness Life Coach

BLS/CPR

December 2017 to December 2018

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