Customer Service Representative
Resume:
Ms. Chantel M. Blakely
Miami, FL 33169
**************@*****.***
To Whom It May Concern,
I am writing to express my interest and eagerness to join a prestigious organization such as yours where I will have the opportunity to grow as a professional. Working at leading telecommunication sales companies such as T-Mobile and AT&T has given me a tremendous amount of experience and has enhanced my interpersonal skills and administrative abilities.
I offer a broad-based experience covering a full spectrum of administrative duties. You will benefit from my following key strengths.
• Professional demeanor, exceptional and effective communication skills, ability to confidently make impartial judgments and assessments
• Computer expertise, with proficiency in all MS Office programs (Word, Excel, and Outlook) as well as Photoshop, Windows 97, 2000, XP, 7, 8, and 10, Quickbooks Pro, Google Chrome and Mozilla Firefox
• Clerical support, billing/invoicing, customer care, account management, database administration and document preparation
• Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems
It is with great enthusiasm that I submit my resume to you. Thank you in advance for your consideration.
Respectfully yours,
Chantel M. Blakely
Chantel M. Blakely
855 NW 155th Lane, #306 Miami, Florida 33169 786-***-**** **************@*****.***
Professional Profile
Goal oriented, computer savvy customer service professional who is adept at working independently and possesses superior team-building abilities. Poised and confident effective communicator with excellent organizational skills.
Professional Experience
01/2017 - Current. Altegra Health Weston, FL
Universal Advocate III
●Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services.
●Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases.
●Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.
●Stay informed with current knowledge of state and federal regulatory requirements.
12/2016- 4/2017 H&R Block/ Block Advisors Hollywood, FL
Client Service Professional/
Receptionist
●Greet clients in a personalized, friendly, and inviting manner
●Match clients with the best suited tax professional for their needs and Scheduling clients how they would like to be scheduled
●Handling client exits by assuring all current and future needs are met
●Maintaining office cleanliness and organization of resources with team members
9/2014-8/2016 World Courier Ground Miramar, FL
Dispatcher/Customer Service
●Answered a high volume of calls from Businesses and Medical Facilities requested Courier services
●Skillfully navigated through the system to process online orders for new services as well as receive or prepare work orders.
●Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
7/2012-9/2013 KellyConnect/Apple Project Miami, FL
Senior Technical Support Representative
●Troubleshoot and provided technological expertise for Apple Customers using iOS Devices (iPhone, iPad and iPod Touch)
●Educated consumers on product features, functionality and equipment operations for iOS Devices
●Skillfully navigated through the system to process orders for new device protection plans, and assisting with setting repair or replacements of devices
4/2010-11/2010 Corporate Communications Group Miami, FL
Telesales Representative
●Troubleshoot and provided technological expertise via live chat for Sprint Business Solutions corporate employees and affiliates for their wireless service needs.
●Educated consumers on product features, functionality and equipment operations on Sprint wireless devices
●Skillfully navigated through the system to process online orders for new service, apply corporate discounts and product upgrades
2/2008-3/2010 Arising Child Academy Miami, FL
Assistant Teacher/Bookkeeper
●Assist with implementing activities to meet the physical, emotional and social needs of children ages newborn to 5 years old through creative lesson planning and curriculum development.
●Maintained individual student records and promoted open lines of communication with parents
●Assisted Academy Director with accounting, payroll and ensured employee certifications and children immunizations remain current
9/2006-11/2007 United Collection Bureau Pembroke Pines, FL
Collection Agent
●Effectively contacted Verizon Wireless account holders to collect payment for outstanding balances on past due accounts.
●Educated the debtor on the negative effects that delinquent debts will have on their credit score
●Processed credit card payments and schedules future payments to bring the balance current
2/2006-9/2006 Precision Response Corporation. Miami, FL
Customer Service Representative
●Answered a high volume of calls from American Express cardholders regarding inquiries non Membership Reward Program.
●Provided first class customer care to AMEX card holders by assisting with redeeming membership reward points
●Assisted customers with the selection of incredible amenities from the finest names in shopping, dining, events and travel
9/2005-2/2006 Monster Energy Drink Hallandale, FL
Monster Ambassador Street Team Member
●Marketed Monster energy drinks by promoting the product through word of mouth, promotional items and samples.
●Created a buzz about Monster energy drinks by offering consumers free samples for evaluation and coupons for product purchase
●Attend events, set up displays booths and distribute promotional items
Education
2011-Present Miami Dade Community College
●Major: International Business
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