Engineer Computer Science

VINAY CHAMPANERI

SUMMARY

IT professional with 2 years of desktop support experience in the US prior to 5+ years of

technical support in India

Successfully supported all IT requests for Quality Inn, including desktops, laptops and software

application installations

Performed networking and connectivity troubleshooting

Holds a Bachelor’s Degree in Computer Science

Completed A+ Certifications from Compitia

Completed Network Plus Certification from Compitia

EXPERIENCE

Quality Inn

Customer Support

June 2014 – September 2016

Taking care of Business center

Handling hub, routers for internet printer and desktop, guest laptop, smartphone, tablets

Installation of software

Troubleshooting of PC

Giving technical assistance to users for their network, hardware and software problems

Keeping inventory & warranty information of materials

Unicomp Infosolutions Pvt Ltd – India

Senior Engineer

September 2010 - March 2014

Installation of software, printer installation, assembling of PC

Trouble-shooting and up gradation of PC, DNS, DHCP.

Configuration for server 2000 and 2003.

Giving technical assistance to users for their network, hardware and software problems

Providing prompt service to desktop users and perform activities like: Help Desk Operations.

Test lab Operations like testing of PCs, laptops, memory, etc., keeping inventory & warranty

information of these materials.

Dell India Pvt Ltd – India

Enterprise System Engineer

April 2010 – September 2010

Installation Configuration and troubleshooting of LAN. Installation and configuration of

networking devices like Switches, HUBs, Modems, Data Card, Dongal etc. Routers DSL

& ADSL

Idhasoft- India

Networking Engineer

October 2008 - November 2008

Data Base: - Remotely maintaining the Sap data on Tape (backup and storing them at data

center)

Patni Computers (PCS Technology) - India

Customer Support Executive

February 2005 - May 2008

Installation of Windows 2000/2003/2008 Server.

Installing & Managing Network Printers.

Monitoring of all TCL Region offices leased lines, TCL plants leased lines and partner

connectivity

on Whats Up Gold Configuration of DHCP DNS & WINS Services.

Administration & Support for Entire Network.

Design of LAN & WAN Network. On what up Gold Maintaining Backups for Server &

Desktops.

Trouble Shooting Breakdown in Windows 2000 & Windows 2003. Basic Trouble Shooting of

Vsat network from Server & Client side.

Setting up port wise on Dial up for Remote users. Installation of LCD (projectors) for

Presentation. And video conference Track IT (Ticketing system -Working on the application

Software for day to day problems) Tape Drive and Tape Library network attached storage

Installed SQL Server 2005-2008 and Share Point and applied Service Packs and hot fixes on

production, development and backup servers

Implemented techniques like backups, restore, replication, Log and DB Mirroring

Planned the Complete Backing up of Database and Restored the Database from Disaster

Recovery. On Tap Drive

Monitoring the system bottlenecks – CPU, RAM, Disk IO and Networking using performance

counters, alerts.

Involved in database backup, recovery and restoration.

TECHNICAL SKILLS

Operating Systems: Windows 98, ME, Windows 2000(Prof/Server),

XP, Windows 7, Server 2003-2008.

LINUX (Ubuntu Fedora RED HAT)

EDUCATION

Completed Diploma in Computer Programming [DCP] India

Completed Diploma in Masters in Computer Science [M.C.S] India

Completed Radio and TV Technician from [I.T.E.S.] India

Completed Hardware and Networking from NTMS – India

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