Customer Service Medical

LETCI CISNEROS

832-***-**** **********@*****.*** 1822 Wooded Acres Dr. Humble, TX 77396

Objective:

To obtain a full-time position where my skills and experience will be utilized in an organization which allow me to continue to grow and advance in the company.

Skills:

Microsoft Word, Excel, Lotus, Outlook, QuickBooks, PowerPoint, Internet, Typing 35-40wpm, 10 keys, Aeos, HIS, Epic, TMHP, and various healthcare systems.

Work Experience:

1/9/17-5/31/17 Executeam Houston, TX

Patient Coordinator Medicus International

Assist the Patient Care Coordinators by scheduling and arranging medical care. Provide direct support to Patient Care Coordinators and support to clients as back up to Patient Care Coordinators as needed. Schedule and arrange medical care in complete, accurate, timely and consistent manner. Send/circulate Payor Agreements under direction of Patient Care Coordinators. Enter accurate and timely logs in our patient management system regarding client activity. Provide support answering incoming calls to the office, transferring calls and conferencing calls. Prepare packages to be pick up to be deliver to Doctors’ offices.

1/1/2014-11/10/16 Cardon Outreach Houston, TX

Supervisor Houston Methodist Hospital

Responsible for the entire hospital self pay patient revenue cycle. Performed Advocate Audits that provided gave in-dept., Analysis of key performance indictor along with process improvements. Managing distribution of work and balancing caseloads for over a team of 5 FTEs. Monitor and approve time sheets and any PTO request from staff members. Assist in hiring process for New Advocate staff and conduct/coordinate training for new employees. Constantly provided ongoing mentorship and support to new hire and staff. Provide ongoing feedback to advocate to provide system improvement and/or increase system revenues. Responsible for a multi-department/system process for the hospital system that consist of communication, reports, meetings, and managing of staff. Provide critical support to keep system Manager up to date along with acting as a liaison between client and company.

2/11/2008-12/31/2013 Cardon Outreach Houston, TX

Patient Advocate The Methodist Hospital

Screen uninsured hospital patients to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. Complete the appropriate application and follow case until approve and certified. Detail, accurate, and timely information regarding the case in appropriate hospital/company system. Provide exceptional customer service skills always. Participate in ongoing trainings to apply the content learned in dealings with patients and cases. Maintain assigned work que up to date. Collaborate with hospital staff, case managers, social workers, financial counselors. Answer incoming telephone calls, make out-bound calls, and tracked all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.

7/31/06- 12/31/07 M.A.S.H. Program Houston, TX

Medical Benefit Evaluator (MBE) Harris County Hospitals

Interview applicants for public assistance and gather information to determine their eligibility, Complete applications with those who qualify for our assistants. Assist patient, director, and social worker with patient benefits/eligibility. Train and supervise staff members. Updated, made copies, faxed, and organized workloads. Made out-bound calls to necessary departments to move case along.

2006-2006 Staffing Connections Agency

Receptionist Houston, TX.

Greeted visitors and determine whether they should be given access to specific individuals. Operate telephone switchboard to answer calls, directed incoming calls to correct department. Screen calls and provided necessary information or took messages to relay to appropriate staff members. Provide exceptional customer service skills at all time while resolving customer’s complaints. Maintain well structure and organized files.

2005-2005 I P Staffing

Senior Secretary La Porte, TX

Operate adding, calculating machine, compute credits terms, discounts shipments charges and rates for goods and services in order to complete billing documents, operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, hear and resolve complaints from customers, sort or classify information according to guidelines such as chronological, alphabetical, and numerical order, file and maintain records.

2005-2005 Charter Fire Protection

File Clerk Pasadena, TX

Greet visitors and determine whether they should be given access to specific individuals, operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, hear and resolve complaints from customers, file and maintain records, operate adding, calculating machine, add new materials to file records, and create new records as necessary, file and maintain records.

Education: Marque Learning Center High School Diploma Houston, TX

Northwest Educational Center Word Processor Houston, TX.

Reference: Marlena Balmaceda Phone: 832-***-****

Diane Tran Phone: 832-***-****

Charles Putman Phone: 281-***-****

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