Assistant Office

Jerusha M. Segbe

***** ***** ****** *****, ***. E

Columbia, MD 21044 443-***-**** – ***************@*****.***

Objective

Seeking a challenging career in an esteemed organization that will utilize my skills and experiences while offering me the opportunity for advancement

Professional

Experience

Patient Clerical Assistant

Howard County General Hospital, Columbia, MD

12/2014 –Present

Answer phones and direct call to the appropriate persons

Print out the Unit Census from EPIC; Update Patient information, Nurses assignments and assign Ascoms in Hill-Rom

Update the Unit Board in the physician's Charting Room

Review patient information for NPO, Contact, Fall Risk Bed Alarms and Influenza Vaccines in EPIC; Walk the Unit and Update the cards by verifying patient name, Falls, Contact and NPO; stock isolation caddies with gowns and Gloves

Print out Unit Immunization Report, inform assigned nurse and charge Nurse of a rating 5 or more

Text staff the name and Ascom number for Intensivist and RT

File ECG strips in patient’s chart, refill papers in All Printers, ECG Printer and Copier

Review chart, make sure all charts have Labels, MOLST Form, Admission Packet and Face Sheet

Update and maintain the Admissions, Discharges, Transfers and Overflows on the “In and Out Sheet”

Check patient refrigerator for Labels, anything older than 48 hours must be removed, Items in fridge should have patient's initials, date and room number

Re-stock blanket warmer; make sure Equipment Storage room is tidiness

Rotate charged Ascom batteries from equipment storage room; Order supplies, contact EVS, Maintenance or Help Desk as needed

Administrative Coordinator

Inovalon, Columbia, MD

12/2008 – 05/2013

Update data gathered from Client Provider sites by calling sites to verify their demographic information and updating the information in SRSA system

Contact Client Provider Sites by phone in advance to verify contact information prior to faxing or mailing Medical Record Request Forms

Follow up via phone with client provider sites regarding outstanding Medical Record Requests

Process digital scans of electronic documents through SRSA System

Open Records received in mail and Scan the Records into SRSA

Adhering to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures

CAE-Customer Account Executive

Comcast Cable, Millersville, MD

05/2008 – 12/2008

Receive and respond to customer complaints

Operate telephone switchboard to respond to customer inquiries to provide prompt resolution to customer phone inquiries regarding Cable TV products and Services

Provide steps to troubleshoot customer equipment and provide Customer Support

Provide sales support, billing information and other inbound call assistance

Perform all other related duties as assigned

Receptionist/Office Assistant

Joseph P. Kennedy Institute, Silver Spring, MD

06/2006 – 03/2008

Operate telephone switchboard, determine nature of call to forward, provide information or take messages

Open, sort, and distribute incoming correspondences, including faxes and email and prepare out-going mail

Assist the Director, Assistant Director, and Case Managers by preparing invoices, memos, letters and other documents

Manage inventory, restock and prepared purchase orders to order office supplies

Update Staff information in data bank on the intranet and file copies in the filing system

File and update Client’s information

Open and close office according to standard operating procedures

Administrative Assistant/ Customer Service

TV Workshop LLC., Silver Spring, MD

06/2004 – 04/2006

Operate telephone switchboard, determine nature of call to forward, provide information or take messages

Open, sort, and distributed incoming correspondence, including faxes, email and prepared out-going mail

Prepare invoices, letters and other documents, using word processing

File, maintain and update documents, records, reports and inventory

Manage inventory, restock and prepare purchase orders to order Office and Engineer's supplies

Receive and respond to customer complaints

Provide sales support, billing information and customer assistance

Open and close office according to standard operating procedures

Receptionist / Office Assistant

Dynamic Access Systems LLC., Silver Spring, MD

03/2001 – 05/2004

Operate telephone switchboard, determine nature of call to forward, provide information or take messages

Prepared memos, letters and other documents, using word processing for the Supervisor of the Tax Services Department

Greet persons entering establishment, determined nature and purpose of visit and whether they should be given access to specific individuals

File, maintain and update documents, records, reports and inventory, mailing and database system

Manage inventory, restock and prepare purchase orders to order office supplies

Perform all other related duties as assigned

Close office according to standard operating procedures

Receptionist / Office Assistant

American Public Works Association, Washington, DC

01/1999 – 02/2001

Operate telephone switchboard, determine nature of call to forward, provide information or take messages

Open, sort and distribute incoming correspondences, including faxes and email and prepare out-going mail

Prepare invoices, memos, letters and other documents, using word processing

Greet persons entering establishment, determine nature and purpose of visit and whether they should be given access to specific individuals

File, maintain and update documents, records, reports and inventory, mail and database system

Manage inventory, restock and prepare purchase orders to order office supplies

Set up and connect conference calls

Perform all other related duties as assigned

Open and close office according to standard operating procedures

Education

Bachelor Degree in Business Administration

Strayer University, Washington, DC (Campus)

2005

Medical Billing and Coding

TEEST College, Beltsville, MD

2014

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