Customer Service Pharmacy Technician

Carmen J. Gonzalez

**** ********** ***, *** *******, TX 78261

Cell. 210-***-**** Email – ******.*.***********@*****.***

OBJECTIVE

I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

PROFESSIONAL OVERVIEW

An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. An organized and detail-oriented, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Decisive, efficient team approach; outstanding communication skills. Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Reporting Skills, Research Skills, Legal Administration Skills, Client Relationships, Organization, Planning, Attention to Detail, Confidentiality, Dependability, and Client Confidentiality. Fully Bilingual Spanish.

WORK EXPERIENCE & ACCOMPLISHMENTS

Legal Assistant Nov, 2007 – Present Law Offices of L. A. G.

San Antonio, Texas

•Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.

•Helps develop cases by maintaining contact with people involved in the case; scheduling hearings; preparing and forwarding subpoenas; drafting complaints; preparing responses to opposing counsel; generating status reports.

•Keeps clients informed by maintaining contact; communicating case progress.

•Maintains case costs by verifying outstanding balances with attorney, clients, and providers.

•Supports case preparation by preparing case summaries and materials for mediation conferences; preparing exchanges; organizing materials for attorney case review.

•Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed

•Prepare and coordinate deposit activities.

Bookmakers Operations Manager/Co-Owner May, 1992 –Oct., 2007 Koki Horse Track Agency

Rio Grande, Puerto Rico

•Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

•Manage staff, preparing work schedules and assigning specific duties.

•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

•Monitor businesses and agency to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

•Take bets from customers over the phone or in person.

•Receive cash or record bets electronically.

•Check on the amounts of money placed on race entrants, update the betting ledger and advise bookmakers.

•Check details and numbers on winning betting tickets against those in the betting ledger, and pay money on winning tickets.

Pharmacy Technician Jun, 1989 – Dic, 1991 Walgreen Pharmacy

San Juan, Puerto Rico

•Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.

•Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

•Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.

•Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

•Maintains records by recording and filing physicians' orders and prescriptions.

•Ensures medication availability by delivering medications to patients and departments.

EDUCATION & SPECIALIZED TRAINING

Bachelor in Business Administration; Management Information System

Interamerican University, Puerto Rico

May, 2002

Certification

Notary Public Bexar County Active

Assembly Training, CompuCursos, P.R. 2003

Pharmacy Technician, San Juan City College, P.R. 1989

Skills

* Microsoft Office

* SharePoint

* Customer Services Strategies

* QuickBooks

* Customer Service

* Inventory Management

* Database Management

Contact this candidate