Field Service Customer

Rick Pearson

*** ******* *** **

Elk River, MN **330

Cell phone: 763-***-****

Email: ac15gn@r.postjobfree.com

Professional Objective:

To secure employment where I can utilize my talents with electronic technologies and customer service in the medical device field or other electronic industries.

Employment History:

Technical Service Technician

Nonin Medical Incorporated

Plymouth, MN

Start Date: 1/2003 End Date: 7/2014

• Repair of Nonin pulse oximetry and regional oximetry monitoring devices.

• Telephone troubleshooting of customers operational problems, issuing return authorizations, documenting customer feedback and complaints.

• Analysis and trending relating to failures.

• Working with devices utilizing Bluetooth communication to Nonin devices or computers with Bluetooth capabilities.

• Working with OEM partners or developers to incorporate Nonin devices to their specific needs.

• Primary tester for regional sensors with experience in identifying the root cause of failures and initiating quality systems review of the findings.

• Provided Technical Support, Customer Support, Distributor Support, and Sales Support for all Nonin products.

Manufacturing Test Technician

Nonin Medical Incorporated

Plymouth, MN

Start Date: 11/2000 End Date: 1/2003

• Performed PCB and final test per procedure for all product lines.

• Investigated and performed repairs on product not meeting specifications.

• Interacted with engineering and QA to resolve identified failures.

Field Service Technician

Nielsen Media Research

Elk River, MN

Start Date: 5/1994 End Date: 8/2000

• Installed and maintained television viewing monitoring equipment for TV ratings in homes in the non-metered market area.

• Received corporate training in Dunedin FL.

General Manager

Alan/Action Personnel

Coon Rapids, MN

Start Date: 4/1988 End Date: 4/1993

• Human resources and personnel administration, employee benefits, payroll, A/R, and A/P.

• Responsible for IT and updates to computer operations.

Field Service Engineer

First Data Resources/Kalbro Corporation

Minneapolis/St. Paul, MN

Start Date: 5/1983 End Date: 4/1988

• Field service of customer computers in 5 state area.

• Telephone troubleshooting and onsite repair of computer systems and peripherals.

• Travel to other states as required.

• Received corporate training in Moorestown NJ and Atlanta GA.

Field Service Engineer

Pertec Computer Corporation

Bloomington, MN

Start Date: 5/1979 End Date: 4/1983

• Field service of customer computers in 5 state area.

• Telephone troubleshooting and onsite repair of computer systems and peripherals.

• Travel to other states as required.

• Received corporate training on CMC 3, 5, 6 and 1800 DEC based systems including peripheral devices, PCC XL40, and PCC2000 systems in Culver City CA.

Education History:

Musicians Technical Institute

Minneapolis, MN

• Recording Engineering 1993-1994

Inver Hills Community College

Inver Grove Heights, MN

• Personnel Administration and Business Mathematics 1983-1985

Control Data Institute

Minneapolis, MN

• Computer Technology and Electronics 1978-1979

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