Customer Service Human Resources

Rebecca Hicks

Somers, NY 914-***-**** **************@*****.***

Competencies

§ Value-Added Customer Service § Team Collaboration/Leadership § Benefits/Payroll Administration

§ Maintain Focus/Detail Oriented § Time Management/Organization § Administrative/Office Support

§ Employee/Staff Relationships Event Coordination § Problem Analysis/Resolutions

Professional Experience

Administrative Assistant to Sr. VP HR, March of Dimes White Plains. NY Nov 2013 – Present

Provide administrative support to the Sr. Vice President Human Resources, and the Human Resources Team as assigned. Liaison between the National office and field offices to provide support with the highest level of customer service and utmost discretion.

Selected Contributions:

Maintain calendar, itineraries and schedule appointments for Sr. Vice President and HR staff; maintain high level of confidentiality.

Handle domestic travel arrangements and prepare travel itinerary.

Book meetings and conference rooms, including scheduling of video conferences.

Prepare and edit correspondence, spreadsheets and presentations.

Process invoices and bills; order and maintain office supplies and equipment.

Assist/Coordinate employee events and provide other administrative duties as required.

Establish, maintain and update filing system for the Sr. Vice President.

Coordinate internal practices such as service awards, diversity initiatives, Summer hours, interview scheduling, and subpoenas.

HR Assistant, Visiting Nurse Services Group White Plains. NY Sept 2012 – July 2013

Selected Contributions

Responsible for various administrative, recruitment, clerical and compliance tasks.

Maintained employee information in ADP database including personal data, compensation, benefits, attendance, performance reviews and evaluations.

Interview candidates for open positions, scheduled interviews and prepared regret letters.

Obtained reference checks and employment verifications for potential candidates for employment.

Reviewed applicant and new hire paperwork to ensure compliance with agency standards (e.g. medical information, professional licenses and certificates).

Prepared and conducted new hire orientation.

Assisted with the benefits open enrollment process

Supported open house employment initiatives and company sponsored events.

Rebecca Hicks

Somers, NY 914-***-**** **************@*****.***

HR Generalist, CM Almy Greenwich, CT Nov 2007 – Feb 2012

Maintain full responsibility for the consistent administration and coordination of Human Resource systems and services to support organizational objectives. Collaborated with other members of the HR team to support all policies, procedures, and programs of the Human Resources function.

Selected Contributions:

Assisted the Human Resources Manager in carrying out various Human Resources projects and procedures that pertained to the administration of programs, procedures and guidelines to help align the workforce with the strategic goals of the company.

Supported the maintenance, administration and processing of HR systems and programs related to employee relations, payroll and benefits.

Supported company hiring procedures including maintaining job postings, screening candidates, coordinating interviews, checking applicant references, making job offers and initiating new hire paperwork.

Oversaw recording and maintenance of employee information such as personal data, performance reviews, evaluations, disciplinary actions and terminations.

Accountable for various clerical processes including completion of I-9, W-2, State, and Federal tax forms.

Led and supported company team meetings and events.

Staffing Manager, The Premier Group White Plains, NY Mar 1999 – Apr 2007

Accountable for working closely with recruiters and candidates throughout the entire recruiting process and life-cycle to provide customer focused and effective recruitment support and to achieve program goals and targets. Effectively used problem solving and organizational skills to manage multiple HR tasks.

Selected Contributions:

Managed the requisition process from start to finish, sent and received applications from candidates, and maintained requisition database to reflect candidate status.

Attentively supported department management by assisting with new hire orientations, applicant tracking, database management, pre-employment screening and reference checking.

Maintained employment coordinator processes and procedures including administering payroll, direct deposit, employee files and benefits for all field employees.

Efficiently coordinated candidate phone and in-person interviews and any additional follow-up activities.

Followed up with candidates and hiring managers to ensure value-added customer service and the successful completion of pre/post offer activities.

Education

Bachelor of Science in Liberal and Professional Studies, Concentration in Fine Arts

Cazenovia College Cazenovia, NY

Computer and Technical Skills:

Microsoft Office (Word / Excel / PowerPoint/Outlook)

Ceridian, Ulti-Pro

ADP Pay eXpert(R16) Certified, Knowledge of HR and Applicant Tracking Systems (ATS), and E-verify

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