Customer Service Representative

Summary

Hands-on problem solver, whose strengths include an aptitude for excellent verbal and written communication, superior interpersonal skills, a strong attention to detail and the ability to multi-task. A self-starter, with an established track record of handling increasing responsibility and job achievement.

Experience

Waste Management, Driver July 2017-Present

Required to complete pre-trip and post-trip inspections on garbage truck. Responsible for following GPS to different stops in the Sacramento, CA area. Required to manually unlock and move industrial recycle bins for garbage truck to pick up.

Bailey Trucking, Driver/Owner January 2017-July 2017

Required to complete pre-trip inspection on super dump truck before operating. Hauling dirt, rock, gravel and asphalt from one location to another based on instructions from job site. Also, maintain records required for payment from construction companies. Maintain financial records through QuickBooks.

Teichert and Son, Apprentice Heavy Equipment Operator June 2013 – May 2016

Inspect all heavy equipment prior to operation. Coordinate with foreman regarding plan for the day. Operate all heavy equipment, ranging from roller, loader and 37 scraper. Trained to grade.

MV Transportation, Road Supervisor April 2012 – June 2012

Supervises bus drivers and coordinates bus schedules to maintain service: Gives instructions to bus drivers in operation of various types of buses. Studies reports and devises new schedules according to passenger traffic patterns. Addressed complaints of passengers regarding service.

American Red Cross, Driver October 2011- January 2012

Transport, pick up and deliver blood donations. Helped to load/unload donations and equipment. Maintained all driving records required by management on a timely basis. Performed required truck inspections. Reported any needed maintenance/repair.

Swift Transportation, Driver July 2010 - September 2011

Delivered and picked up merchandise from all 48 continental states. Performed required truck inspections. Reported any needed maintenance/repair. Maintained Department of Transportation truck log, according to state and federal regulations.

Wachovia, Collections Representative April 2008 - January 2010

Contacted customers by telephone to determine reason for overdue payment and review terms of sales, service, or credit contract. Received payments and posts amount paid to customer account.

Recorded information about financial status of customer and status of collection efforts. Under general supervision, exercised some judgment in accordance with well-defined policies, procedures and techniques.

Target, Front End Supervisor April 2007 - April 2008

Responsible for the front end of the store, as well as the general operations and supervision of the store cashiers and customer service representatives. Responsible for opening and closing the store and providing excellent customer service at all times. Assist customers with any questions, concerns or complaints and resolved any problems immediately.

Washington Mutual, Customer Service Representative October 2005 - April 2007

Answered customer requests and inquiries concerning services and products. Worked in multiple skill sets over various customer contact channels. Continually maintained working knowledge of all company products, services and promotions. Responsible for assisting customers in all areas of the business, including; collections, activations, customer service, and fraud.

Education

Osha 30 Certified

Mission Hill Truck School Graduated: June 2010

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