Customer Service Data Entry

Zepora L. Merritt

● **** W. **th Street Jacksonville, FL● 904-***-**** ● **********@*******.***

Education and Training

Business Office Specialist Diploma, Virginia College, Jacksonville FL March 2017

-President’s List

-Dean’s List

-Student of the Quarter

Associate of Science Electronic Technology, Tampa FL April 1990

Skills

Time management

Communication

Leadership

Goal Oriented

Motivational

Cash Handling

Customer Service

Willing to Learn

Data Entry

Professionalism

Organizational Skills

Problem Solving

Teamwork

Dependability

Comprehension

Microsoft Office

Internet Savvy

10 Key

Adaptable

Scheduling

Professional Experience

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products.

Listen attentively to caller needs to ensure a positive customer experience.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers, students, and parents from diverse backgrounds.

Provided financial services, inventory control, data entry and filing.

Implemented advertising displays to maximize sales

Monitored and provided instructional directives for student’s behavior

Assisted students with special needs (Autistic, and E M H Self Contained)

Served as constant companion of student

Handled inbound and outbound calls regarding Medicare insurance

Virginia College Work Study for MBC Program Jacksonville, FL February 2017- March 2017

Kelly Services Customer Service Jacksonville, FL July 2005- February 2006

Duval County School Board Paraprofessional Jacksonville, FL August 2002-May 2005

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