Human Resources Manager

MELISSA HYSONG

**** ********* ***** ************, ** 37128

615-***-**** *********@*****.***

PROFILE

Human Resources (HR) Professional and Customer/Employee Care Specialist with nearly 25 years of customer and employee service work and 6+ years of direct Human Resources Generalist and Business Partner experience; Skilled in project management, employee relations, investigations, performance management, training, complex data management, HRIS proficiency, job description maintenance and creation, benefits and compensation administration, talent acquisition, onboarding, and employee engagement and retention; Policy expert, adept in interpretation, accountability, and compliance; Passion for helping individuals get to the next level in their careers through the application of active listening and strategic thinking in training, talent recognition, and identifying advancement opportunities.

SKILLS & TALENTS

Employment & Business Law

Compensation

Performance Management

Talent Acquisition

Supervision and Coaching

HRIS

Training and Development

Orientation and Onboarding

Worker’s Compensation

Benefits Administration

HR Policy

Time Management

Unemployment Processing/Hearings

Legal Issues/Compliance (ADA, EEOC, FMLA, FLSA, OSHA)

ACCOMPLISHMENTS

Awarded the Customer Care Manager of the Year award for the effective supervision and development of a staff of 14-28 Customer Care Associates.

Chosen by my peers to receive the Bravo Award for recruiting and talent management.

Repeatedly won the Coach/Mentor of the Month for exceeding objectives and KPI metrics.

PROFESSIONAL EXPERIENCE

2016 – Present [Home Depot – LaVergne, TN]

Human Resources Generalist

Policy interpretation and enforcement expert and investigator providing accountability for regulatory and organizational compliance related to labor and employment laws and guidelines.

Manage relationships with associates and management for six regions, developing trust and operating with equity to simultaneously represent employee and company needs, while consistently upholding organizational policies.

Develop employee programs and special activities for each region, maintaining presence on the floor and establishing approachability and a sense of advocacy.

2013 – 2016 [Vi-Jon – Smyrna, TN]

Senior Human Resources Generalist

Performed overhaul on organization-wide job descriptions creating consistency and accuracy in documents through the creation and modification of individual job descriptions within all departments.

Used innovative methods to build stronger pipelines of candidates and recruit applicants through direct contact, networking, internet mining, social media, events, and referrals.

Assessed applicants, screened, and interviewed candidates to build strong pools for hiring managers.

Managed the unemployment claims process, independently gathering facts, preparing resources, and determining appropriate company documentation and strategy for hearings.

Provided support to leadership in handling and resolving employee relations issues.

Entered and maintained new hire and personnel files, updating information into HRIS.

2011 – 2013 [Asurion – Nashville, TN]

Human Resources Business Consultant

Administered all benefits-related issues including: short and long-term disability, 401K, and life, health, and supplemental insurance offerings.

Oversaw staff performance evaluation process, including responses of discipline, mediation of disputes and grievances, and follow-up investigations, maintaining compliance with organization policies and federal, state, and local laws.

Recruited, trained, and supervised staff with focus on reducing staff turnover.

Revamped and improved efficiency and outcomes of staff orientation process.

1994 – 2010 [Verizon Wireless – Murfreesboro, TN]

Customer Care Manager

Analyzed staffing needs, made hiring, and promotion decisions.

Initiated disciplinary action, as appropriate, to maintain a productive and safe work environment.

Planned and delivered new hire orientations, job fairs, and professional social events.

Managed employee compensation and benefits plans.

Evaluated employee performance and managed team and individual effectiveness through coaching, development, and conducting monthly and quarterly performance reviews.

EDUCATION

Bachelor of Arts Criminology-Law, Indiana University of Pennsylvania

ADVANCED TECHNOLOGY PROFICIENCY

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Human Resource Information Systems (HRIS)

Enterprise Management Systems

Kronos Workforce Management

Automatic Data Processing (ADP)

Content Management Systems (CMS)

Customer Relationship Management (CRM)

People Fluent Human Capital Management

SharePoint

Right Now

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