Customer Service Human Resources
Resume:
Steve A. Grossett
** ********** **, ***********, ** M1C 4J7
*****.********@*******.***
https://www.linkedin.com/in/stevegrossett
WORK EXPERIENCE
National Commercial Bank Jamaica Limited, 2011 – 2016 Direct Banking Clerk
• Implemented straight-through processing to
improve processing times and Service Level
Agreement by no less than 50%
• Consolidated, automated and reduced time
spent preparing monthly statistics by 90%
• Direct Banking Unit Change Champion
Proof Supervisor (Acting)
• Oversaw the efficient operation of the Proof
Department
• Rallied the team to meet deadlines hours
ahead of time
• Uploaded ACH 2 (PPD: Pre-Authorized
Payment Deposits) to internal and external
customer accounts, processed and loaded
ACH 1 (Truncated Cheque files) to the
Clearing House
Proof Operator
• Completed data entry for transactions to be uploaded to accounts well before Clearing House deadlines
• Completed Clearing House exchange duties at the
Central Bank (Bank of Jamaica) and clear foreign
currency cheques to respective countries/
correspondent banks
• Reduced operational tasks by cutting processing
times by 1 2 to 3 4
EDUCATION AND TRAINING
Graduate Certificate, International Business Management 2017 Centennial College, Toronto, ON
Relevant courses include:
Business Communications International Banking and Finance Global Logistics International Marketing
PROFESSIONAL SKILLS
Innovation and Critical Thinking
Strategic/Tactical Planning and Team Building
Analytical Skills and Integrity
Microsoft: Word, Excel, PowerPoint, Access
and Outlook
Leadership and Learning Agility
Technologically Savvy and Self-Motivated
Operational Support and Flexibility
Organization and Resourcefulness
Communication and Attention to Detail
Steve A. Grossett
34 Houndtrail Dr, Scarborough, ON M1C 4J7
*****.********@*******.***
https://www.linkedin.com/in/stevegrossett
Customer Service Training June – July 2016
National Commercial Bank Jamaica Limited
Functions and training included:
Opening and maintaining accounts Familiarizing customers with iABM Query handling Problem-solving
Leadership Training Course March 2015
NCB Corporate Learning Campus
Bachelor of Science, Management Studies - Human Resources Management 2010 University of the West Indies, Mona, Kingston, Jamaica Relevant courses included:
Human Resources Management Production and Operations Change Management Industrial Relations
Associates Degree, General Studies 2007
Caribbean Examination Council
ACHIEVEMENTS
• Group Operations and Technology Division (GOTD) Award for Innovative Idea
• Central Proof and Statements Rookie of the Year Award (2011)
• Top 24 Contestant in the National Commercial Bank Innovation Challenge
• Recognition of capability to act on a supervisory level
• Central Proof and Statements Most Innovative and Most Supportive Male Award
• Recognition of exceptional technological and technical skills by the Direct Banking Unit Rewards and Recognition Committee
CERTIFICATION
• Smart Serve Ontario
REFERENCES
Available upon request
Contact this candidate