Engineer Technical Support

SURYA AYNIKKAL

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PERSONAL INFORMATION SURYA AYNIKKAL

Bulevardul 16 decembrie 1989, Timisoara, 300195, Romania.

+40-747-***-*** +40-770-***-***

*****.********@*****.***

https://www.linkedin.com/in/suryaaynikkal/

Date of birth 18/01/1991

WORK EXPERIENCE

Level3 DDI Consultant with 6+ years of progressive experience in the field of IT, providing high level technical support for a multi-country environment in the following areas: Linux/Unix, Microsoft Windows troubleshooting with respect to the product, LAN/WAN network support, IPAM, DNS, DHCP, database and HW/virtual appliance support, incident and problem management. May 2016 – till date Global Expert VitalQIP Support Engineer, Tier III NOKIA, Timisoara, Romania

Maintain subject matter expertise in custom configurations to fully leverage functionality of IP Management, DNS and DHCP for Nokia’s vast VitalQIP customer base.

Requirements gathering for project management, development, documentation and test of advanced customer configurations.

Perform complex problem reproduction and development engineering support to create, test and implement, maintenance code patches to remedy identified problems.

Database/SQL knowledge (Sybase/Oracle) to troubleshoot Client Server and TCP/IP related issues.

Create & Submit defects and RFE’s (Request for Enhancement) for development team.

Hosting transfer knowledge forums and involved on technical discussions with R&D.

Network Topology – understanding of network design and operational principles and practices. June 2011 – March 2016 Product Support Engineer, Tier I & Tier II WIPRO TECHNOLOGIES, India

Project_2: Alcatel-Lucent Vital (VitalQIP)

Research, resolve and respond to customer questions, call-back in a timely manner in accordance with established standards, policies, procedures and Service Level Agreements ensuring high customer satisfaction.

Identify interoperability issues, product limitations, hardware/media problems and known product discrepancies. Provide information, workarounds, or available fixes to resolve these issues.

Replicate customer failures on appropriate test platform, document and classify product defects, creating defect package for engineering review and creation of system patches. Escalate issues to appropriate levels and follow through to completion.

Contribute to ongoing improvement of internal department processes, systems and special projects as required.

Optimize the performance of services such as Database, DNS, DHCP and IPAM.

Train and mentor co-workers. Collaborate with field support engineers nationwide. Project_2: McGraw-Hill Education (Education 3600) - Developer-L1

E3600 is an education framework, which consists of an authoring environment, tagging, test delivery system, early intervention system, reporting and adaptive learning system which consists of three modules – Admin, Teacher and Student. Mainly worked on .Net Web Development Kit & SQL Server. SURYA AYNIKKAL

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EDUCATION AND TRAINING

SKILLS

References available upon request

January 2012 – Dec 2015 Master of Science in Software Engineering Birla Institute of Technology and Science (BITS Pilani), India July 2008 – May 2011 Bachelor of Science in Computer Science Bharathiar University, India

Technical

Presentations

Projects

Honours and awards

Courses

Communication skills/

Organisational / managerial skills/

Job-related skills

Languages

DNS and DHCP

ISC BIND 8.x and 9.x server configuration and troubleshooting

DNS and DHCP security

Database/SQL knowledge (Sybase/Oracle) - MySQL, MariaDB, shell scripting

Client/Server and TCP/IP related issues

IIS and tomcat web servers configuration and troubleshooting

Microsoft Active Directory Domain Controller configuration and troubleshooting

SNMP integration with 3rd party tools

OS - Windows 2000/2003/XP - UNIX – Solaris 8,9 & 10, HP UX 11, RHEL5/6 and 7, IBM AIX

Expert in “Remedy” tool

DNS and DHCP: Review in depth

DNS – Forwarders, Delegation and Zone transfers.

Implementation of Heartbeat on DNS Servers, BITS PILANI, India

Achieving Redundancy using Automation, BITS PILANI, India

Star performer Q1 & Q2 - 2013, 2014, Wipro Technologies, India

Independent courses on ITIL, CCNA – Module1, Linux essentials

Lean Six Sigma for Beginners

Excellent communication skills

Leadership (mentored and established a team of 12 members)

Problem solving, productivity, teamwork, goal setting & meeting goals.

Understanding team dynamics and encouraging good relationships.

Delegating effectively and motivating team.

Flexibility, being able to adapt to new situations & environment.

Fluent – English, Tamil, Malayalam

Intermediate – Hindi

Beginner – Romanian

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