Customer Service Representative

Tasha Montgomery

Coordinator / Custmor Service / Youth and Family Service

Charter Township of Clinton, MI

*************@*****.*** - 313-***-****

I am seeking a career with a progressive company/organization that will utilize my customer development

skills, leadership abilities, strong management and organizational skills for the growth and development of

the company.

WORK EXPERIENCE

Customer Service Representative

Henry Ford Health Systems - March 2013 to Present

Responsibilities

Registering patients setting appointments setting follow up appointment checking insurance

Accomplishments

I worked in the float pool after my 6 months I was often ask to return to most offices and full time job offers

Skills Used

Computer skills cash handling skills insurance billing

Program Coordinator

Progress Transitional Housing - Detroit, MI - January 2012 to Present

Assisted with implementing life skills and job readiness, taught career development, counseled adults, planned

daily activities, made sure housekeeping duties were upheld, mentored adult women, provided quality social

service, developed programs, planned daily activities

Coordinator School Base Health Center Mobile Medical Unit

Herny Ford Health System - Detroit, MI - February 2014 to May 2014

Responsibilities

Oversee daily scheduling of mobile unit staffing and patient grant requirements patient and family advisory

groups clerical and customer service representative duties educational follow up with students and family

transportation, driver of mobile unit

Skills Used

Driving skills customer service community outreach computer skills Billing

Child Care Specialist

Don Bosco Hall - Detroit, MI - February 2012 to August 2012

Worked with emotionally impaired and disadvantaged youth residents, monitored daily activity, instructed youth

in person about cleanliness, documented youth behavior, made sure housekeeping duties were maintained,

helped youth meet their behavior goals

Program Facilitator

Victory Development Programs - Detroit, MI - August 2008 to July 2012

Implemented programs, mentored, training, office management, provided youth and adults with re-socialization

(Boot Camp), instilled life skills, job readiness (How to get, keep and advance on a job), worked with Restoring

The Hope (Family workshop)

Residential Advisor

Covenant House of Michigan - Detroit, MI - January 2012 to May 2012

Mentor and advisor of youth age 18-22, assisted with life skills, housing needs enforcing policies, advocated

for the youth in the community, maintained youth follow-up during and after program

Program Manager

Mack-A Live - Detroit, MI - March 2009 to September 2009

Designed and facilitated employability training programs and workshops (Ready To Work Program), taught

career development, provided self-assessment, self-sufficiency and personal development, worked with

disadvantaged youth/adults in developing strong work ethics to build a partnership with companies for

employment

Supervisor Youth Advocate

Wolverine Human Services - Detroit, MI - February 2005 to July 2008

Effectively provided quality social service and developed programming for a community based program for

at risk youth, trained and managed staff, maintained control, counseled youth on behavior, planned daily

activities, retained documentation of youth

Sales /Teller

Best Bank - Detroit, MI - November 2003 to May 2004

Processed saving/draft account, loan transactions, cashed checks, balanced, verified cash transactions,

provided member services.

Cage Cashier

MGM Grand Casio - Detroit, MI - December 1999 to April 2001

Balanced cash totaling over $750,000, verified cash transactions, cashed checks, processed monetary

instruments, provided guest services

EDUCATION

Diploma in Basic

Finney High School

Child Development Program

Western University

Wayne County Community College

ADDITIONAL INFORMATION

SKILLS AND ABILITIES

• Excellent oral and written communication, Mentoring, Group counseling, Community planning, excellent

outreach organization skills, implementing youth development trends and programming

Contact this candidate