Microsoft Office Active Directory

Wilfred Daniel Raymond

*** ******* ***** **** *** Pompano Beach, FL 33069

Home/Mobile 954-***-****

Email: ac15b8@r.postjobfree.com

https://www.linkedin.com/in/wilraymond/

Qualifications

Electronic Technician with mechanical aptitude.

Printed Circuit Board (PCB) troubleshooting analysis to the component level.

Finding root cause of electronic component failures.

Experienced in the use of electrician's tools, pneumatic tools, machine shop tools, all hand tools, and most other technical related tools including soldering skills.

Highly skilled and adaptable to new and/or experimental technologies.

Can take highly technical data and simplify it achieving tasks with optimum results.

Works well with associates of all levels of the work force.

Able to complete tasks in “crunch” situations without compromising safety and/or quality.

Experienced in the use of Hewlett Packard Spectrum Analyzers, Hewlett Packard DC Power Supplies, Hewlett Packard Function Generators, Tektronix Oscilloscopes, Motorola R-2660 Signal Generators, and Keithley Digital Multimeters.

Computer Skills

Microsoft Office- Power Point, Word, Outlook, Excel, Front Page, and Access.

Experienced in using UNIX based software.

Configure and update all Microsoft based operating systems.

Format and load operating systems and drivers on HDD’s.

Debugging and troubleshooting all types of hardware and software issues on all makes and models of Desktop and Laptop PC’s.

Wireless Router installation, configuration and security encryption.

Network security and firewalls.

Virus removal.

Installation and configuration of all aspects of personal Desktop and Laptop computers including upgrades.

Design and custom build personal computers according to client's needs and specifications using online vendor and worksite delivery system.

Education and Licenses

FCC License-National Education Center 1984.

Electronic Technology Certification-Atlantic Vocational/Technical Center 1995.

Microsoft MCTS Gold Certification Server 2008 -The Academy of South Florida Fort Lauderdale, FL Campus 3/30/09-09/30/2009.

Employment

May 2015-August 2017

Manpower/Experis Inc.

Office 365 Concierge Ambassador Support Engineer

Resolved issues for customers with all features offered in Office 365 for small and enterprise level businesses. Assisted coworker’s customers with resolving difficult OneDrive for Business and SharePoint Online issues. Also participated in projects working closely with project managers in the engineering department in Redmond, WA. Onboarding all Office 365 products and services-DNS, email, SharePoint Online, OneDrive for Business, Skype for Business. IMAP, POP3, hybrid, cutover and staged email migrations.

October 2010-April 2015

Teleperformance Inc. Advanced Services Division Boca Raton, FL

Tier 2 Technical Support Engineer Microsoft BPOS (Business Productivity Online Services) Microsoft Office 365 Exchange Online 2010/2013/MS Service Desk/SharePoint Online 2013

Assisted customers with installation, troubleshooting and configuration of the BPOS SSO (Single Sign On) application containing Exchange Online, SharePoint and Office Communicator.

Assisted customers with troubleshooting and resolution of DNS and Exchange Online issues as well as assisting customers remotely globally with issues regarding Active Directory, Exchange Server 2010, SharePoint, Lync and network connectivity issues using the latest software troubleshooting and diagnostic tools. Assisting German speaking customers in Germany, Austria and Switzerland as well as customers in Asia and North America with DNS, Active Directory and Exchange 2010 Server related issues, directory synchronization, setting up and configuring ADFS (Active Directory Federated Services), LDAP (Lightweight Directory Access Protocol), troubleshooting and resolving Edge Transport, Hub Transport and CAS (Client Access Server) issues. Resolving Issues related to Outlook 2007 and 2010 Desktop Client autodiscover/connectivity/archiving issues and back-up of data to.pst, and .ost files. Troubleshooting of MAPI, IMAP, POP3, SMTP, and ActiveSync connectivity issues for mobile devices including Android, BlackBerry, iPhone and iPad. Troubleshooting and resolution of TLS (Transport Layer Security) and SSL (Secure Socket Layer) issues for Exchange Server 2003, 2007, 2010. Troubleshooting and resolution of certificate issues from recognized certification authorities (VeriSign, GoDaddy, Network Solutions). Helping customers create and configure self-signed certificates for their internal networks.

Provided assistance to customers in the European and North American regions with troubleshooting their external and internal facing websites, break/fix issues, site collection configuration in the SharePoint Online Administration Center, SharePoint Designer 2013 client synchronizations, network drive mapping, troubleshooting website latency issues using Fiddler 2 and decoding HTML and JavaScript issues. Assisted corporate clients and recognized premier accounts with troubleshooting and resolution of Critical Situation (CritSit) SIE’s (Service Interrupting Events) and resolution using CAP (Customer Assistance Portal) and MSSolve. Participated in Technical Bridge calls with Microsoft Executives and Data Center Engineers in VA, WA and the Republic of Ireland.

July 2009 – August 2010 Life Alert Emergency Response Systems Inc. Fort Lauderdale, FL

Sales Representative/Technical Consultant. Enroll members, provide technical assistance to existing members.

July 2007 - Present

Freelance Computer Design/Electronic Repair Technician. Fort Lauderdale, FL

Design, build, troubleshoot and repair desktop/laptop computers and networks, residential and commercial. In home set-up and configuration of personal computers and small computer networks. Virus removal, firewall protection and security.

April 2007 – July 2007

Avionics Masters FAA Repair Station–internship- Fort Lauderdale, FL Troubleshoot, calibrate and repair electronic devices contained within the field of general aviation- aircraft transponders, VOR, comm/nav, weather radar,ADF, radar indicators, radar antennas, altimeters, GPS units, ILS, glide slope units, compass repair.

April 2005 – April 2007

Production and Analysis Test Technician DME Inc. FAA Contractor- Fort Lauderdale, FL

Configure, Test and Troubleshoot Electronic RF emergency location transmitters using LabView software applications, test equipment using environmental test chambers--Watlow, Thermotron, and Tenney. Electronic troubleshooting and analysis using DMM, Spectrum Analyzer, Frequency Generator and PC diagnostic software applications. Troubleshooting and testing of low altitude/auto rotation visual and audible warning systems for the U.S. military- light attack helicopters. Troubleshooting and testing high voltage airport landing approach lighting systems for military and civilian aviation and Data Marker Buoys for USCG.

January 2003 – April 2005

Freelance Computer and Electronic Repair Technician- Fort Lauderdale, FL

Troubleshoot and repair desktop/laptop computers and networks, residential and commercial. In home set-up and configuration of personal computers and small computer networks. Virus removal, firewall protection and security.

January 2000 – January 2003

Flexible Operator Grade 400 Motorola-iDEN. Subscriber Division- Plantation, FL

Working at all levels of production on all Nextel products. Assisted Developmental Engineering in prototype testing for build acceptance using Lab View software platform in conjunction with DE hardware test equipment testing occupied bandwidth and adjacent channel power parameters keeping newly introduced products in compliance of FCC Band map regulations.

June 1997 – December 1999

Production Analysis Technician Grade 124 Motorola-iDEN Subscriber Division- Plantation, FL

Analyzed and repaired all models of Nextel products at every level. Analysis, troubleshooting and repair of digital and analog RF circuits. Participated in new product implementation and failure analysis. Trained and instructed new and

veteran technicians in failure analysis on all new Nextel products. Participated in and led employee incentive production teams utilizing production data to cut general production costs and achieve total customer satisfaction.

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