Chris Nicholson

** ********* ** ** ****: 403-***-****

Calgary AB T1Y 2N3 Email: ac158w@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/techiesrus

OVERVIEW:

Desktop PC Technician expertise supporting users with hardware/software, networking components diagnosing, installing and troubleshooting problems with individuals and multiple computer systems. Working with ticket systems and meeting user’s needs.

WORK EXPERIENCE:

Self Employed

Compugen – Contacted Assigned to CNRL May 2017 – June 2017

Service Desk Analyst

Taking all calls for information technology requests, building operations and camps, doing basic troubleshooting and demining which ticketing system they needed to go to - Remedy 8 or IBM Maximo.

Soroc - Project Based Contact February 2016 – Current

Upgrade Projects: Mark’s POS, FGL Sports Network Project, Fast Gas POS System

Lead Support Responsibilities

Tested incoming internet lines for functionality outside to inside line.

Installation of new 6, 12 or 27u Racks including Cisco switches, routers, UCS blades, patch panels and Microhard cell modems.

Installation of new ELO touch screens, receipt printers, cash drawer, pin pads and scanners in retail stores for till operations.

System Center Consultants – Project Based Contact August 2015 – February 2017

IT Hardware Support - Tiffany & Co. – swapped server hard drive; Staples – replaced Audio Amplifier; Tumi

– AP installation, McDonald's - Dual Point Project assigned to ABM in an overnight shut down for the store to open in morning.

ABM Integrated Solution – Project Based Contact August 2015 – February 2017

Upgrade Projects: Reitman’s, The GAP Store Network

Lead Support Responsibilities

Replacing & installation of hardware- Itona DTU’, monitors, touch screens, receipt printers, order bars, Firewall, Cisco combo unit and Netgear= switches, Viptela routers, for retail store operations.

Moving POS systems as required and testing to make sure they are fully operational.

Working with the construction, electricians and other network installation contractors to complete the work in short specific time for limited store downtime.

Q2 Concepts Inc.

Projects: Wise & Wright June 2016

Lead Support Responsibilities

Installation of POS terminals, Cisco switch, router, network receipt printers, and a wireless printer

Termination of all network jacks on location.

IBM Calgary – Contacted Assigned to ATB Financial February 2012 - July 2015

Deskside Tech

Responsibilities

Software & hardware troubleshooting on multi sites.

SAP w/BEX and supporting 400 users profiles across 12 servers on a Sunray/Oracle client ’s DTU’s, DameWare and SCCM for remote access.

Deployment of PC’s & laptops installed new hardware, ensure the user has the correct software, user’s data is transferred across for user to be able to log in and work.

Build PC’s & laptops with automatic services such as SCCM 2007 & 2012, Collection Injection to install software.

Moves – disconnect all hardware attached to PC’s and network printers, small moves by self, large moves as a team.

Disposals – wipe of PC’s & laptops hard drives, using a Blannco 5 pass hard drive clean, with the removal of non-working printers and monitors.

Dispatcher – assessed tickets as they arrive, assign as needed or transfer to other teams.

Update Remedy 7 & Technology Service Request tickets, contact user as per ticket work, do rescheduling of work, problem solving solutions remotely or on site, as needed, escalate tickets and problems as required.

Chris Nicholson con’t.

36 Whitemont Pl NE Cell: 403-***-****

Calgary AB T1Y 2N3 Email: ac158w@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/techiesrus

Acrodex Inc., Calgary, AB (City of Calgary Account) February 2009 - February 2012

IMAC Tech

Responsibilities

Deployment of PC’s‘ & laptops – install other new hardware - printers, external hard drives, scanners, webcams, videoconferencing units, and smartboards on site, insured user has the correct software, transfer of data across for user, allowing the user is able to log in and continue working.

Build PC’s & laptops with automatic services such as SCCM, Norton Ghost, MDT, install software through Remedy 4 web interface

Small/large moves by myself or with a team disconnected all hardware attached to PCs and network printers.

Disposals wipe of PC’s & laptops hard drives, using a 7 pass hard drive clean, once a week scans all outgoing hardware either for sale or recycling.

Site support lead after department deployments and moves confirming all users are working correctly.

Update Remedy tickets, contact user as per ticket work, do rescheduling of work, problem solve solutions at the user site, escalate tickets and problems as required.

Achievements

Training new hires on all responsibilities to improve customer service.

Xerox printer training to increase better customer service.

Move a whole department in effectively and timely as part of a team

2 clients and 4 different OS at all times Windows XP, Vista, 7 & Linux RHEL 6.2- 6.5.

Signally supported Department after the move.

Supporting users & systems to get them back up and running as quick as possible.

Technical Environment

ORACLE, Remedy 4, 7 & 8, Oisis, Arcabus, Windows XP, 7 & 10, Counteract, Solarwinds Orion, Cisco Jaber, Cisco Finesse, Offer Remote Assistance, SCCM, Citrix ZenApp Desktop Director, RSA, IBM Maximo.

College theater experience training in lighting setup, multimedia coordination and set construction.

EDUCATION:

CDI College – Network and information Security Specialist 2007 - 2008

Diploma

Red Deer College – Theatre Tech Studies 2005 -2006

Lighting Set Up & Set Construction

Multi Media Coordination

TRAINING:

Xerox Basic Printer certified 2011

Xerox 7500 Printer certified 2011

CompTIA A+ Certification 2010

Basic ITIL 2009

CompTIA Network + Trained 2009

CompTIA Security + Trained 2009

Cisco Trained 2009

Linux Trained 2009

Windows Server 2003 Trained 2009

Windows Exchange 2003 Trained 2009

Windows Active Directory 2009

Competent MS application support in MS Word, Excel, PowerPoint, Outlook, Internet 2003

VOLUNTEER:

Scouting 175 Whitehorn 2006 - 2017

- Rover Advisor, Scout leader, Venture Advisor

Lions Youth Leadership Camp 2005 - 2017

- Training of youth for leadership roles

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