Customer Service Representative
Resume:
Charley U. Elmaga
#** ***** ** ***** ****** Irisan, Baguio City 2600
Mobile No. 093********
E-mail : *******@*****.***
Work Experience
FEBRUARY 2017 – AUGUST 2017
CUSTOMER SERVICE REPRESENTATIVE
AT&T-ACE/DIRECTV (U.S.) - Billing, General Inquiry & Sales - Inbound
Sitel Philippines
Baguio City, Philippines
NOVEMBER 2016 – JANUARY 2017
CUSTOMER SOLUTIONS SPECIALIST
NAVIENT (U.S.) – Student loans processing - Inbound
Teleperformance Philippines
Baguio City, Philippines
SEPTEMBER 2016 – NOVEMBER 2016
CREDIT COLLECTION AGENT
CREDIT ONE BANK – Credit card collection/processing - Outbound
Teleperformance Philippines
Baguio City, Philippines
OCTOBER 2015 – APRIL 2016
CUSTOMER ACCOUNT EXECUTIVE
COMCAST (U.S.) - Billing, General Inquiry & Sales - Inbound
Sitel Philippines
Ortigas, Pasig City, Philippines
MAY 2015 – OCTOBER 2015
TECHNICAL SUPPORT REPRESENTATIVE
UPC (Ireland)- Cable TV, Internet & Phone Services - Inbound
Concentrix – IBM Daksh
Cubao, Quezon City, Philippines
Page 02/ C.V. of C. U. Elmaga
Work Experience
FEBRUARY 2014 – APRIL 2015
CUSTOMER SERVICE AGENT
VERIZON Business Solutions (U.S.) – Type III Provisioning – Back-office
Sykes Asia Inc.
Makati City, Philippines
MARCH 1997 – JUNE 2012
EXECUTIVE ASSISTANT
M.R. Al-Fowzan and Partners Co.
Riyadh, Saudi Arabia
AUGUST 1995 -- MAY 1996
ASSISTANT PURCHASE ADMINISTRATOR
International Fashion Company (Fashion Center)
Riyadh, Saudi Arabia
SEPTEMBER 1994 -- JULY 1995
WAREHOUSE PERSONNEL
International Fashion Company (Fashion Center)
Riyadh, Saudi Arabia
NOVEMBER 1993 -- AUGUST 1994
SALES ASSISTANT
International Fashion Company (Fashion Center)
Riyadh, Saudi Arabia
AUGUST 1993 -- NOVEMBER 1993
FREE LANCE SYSTEMS ANALYST / PROGRAMMER
Bulacan, Philippines
MARCH 1993 -- SEPTEMBER 1993
COMPUTER PROGRAMMER
Sto. Rosario Credit Cooperative Inc.
Malolos, Bulacan Philippines
FEBRUARY 1989 -- DECEMBER 1992
COMPUTER OPERATOR
Frame Computer Center
Intramuros Manila, Philippines
Page 03/ C.V. of C. U. Elmaga
Part-time Jobs
MARCH 2012 – JUNE 2012
DATA ENCODER
Mazen Talal Hakeem Co.
Riyadh, Saudi Arabia
OCTOBER 2011 – FEBRUARY 2012
SALES ASSISTANT
Abdul Ghafoor Amin Co. (SONY Distributor)
Riyadh, Saudi Arabia
JANUARY 2011 – SEPTEMBER 2011
CUSTOMER SERVICE REPRESENTATIVE
BPI – OFW Remittance Help Desk
Riyadh, Saudi Arabia
MARCH 2008 – DECEMBER 2010
PARKING ATTENDANT / BELL BOY
Radisson SAS Hotel
Riyadh, Saudi Arabia
Education
AMA Computer College (presently – AMA Computer University) 1986 - 1990
Proj. 8 Quezon City, Philippines
B.S. Computer Science
Mariano Ponce High School 1982 - 1986
Baliuag Bulacan, Philippines
Secondary Education
St. Mary’s Academy 1976 - 1982
Baliuag Bulacan, Philippines
Primary Education
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