Customer Service Technician

SCOTT S. PIERCE

510-***-**** ~ ac157c@r.postjobfree.com

**** ****** ***., *******, ** 94602

IT SPECIALIST

Analytical, results-oriented Microsoft Certified Professional and MCSA with a strong background in multiple networking environments, operating systems integration and telecommunications. Problem solver, adept at simplifying complex processes, policies and procedures. Skilled at relaying technical concepts and information to non-technical people. Noted for integrity and work ethic, with a commitment to the highest level of personal and professional excellence. I admit a lapse for Windows 8.x but I know f5rom DOS to 10. Schooled in Linux

Certs and/or intimate knowledge for PBX and keys -- Siemens, Nortel, Mitel, Panasonic, Toshiba, Vodavi, NEC. Voice mail for Compass, AVT, Active Voice, Genesis. ACD for Siemens and Mitel. Call Accounting, Recanns.and implementation. VOIP and Altigen.

PROFESSIONAL EXPERIENCE

IT Specialist, IG Global for Safeway 1/17 –06/17

Covering Oakland to Oregon as a Field Tech I programmed and installed scales for the stores. This involved identifying the IP addresses of the current scales and disabling them to allow the download to the devices. I installed additional RAM memory to their TCUs (cash registers), sometimes fishing cables to install wireless scanners. Performed over 30 stores with success…consistently

Desktop Technician, Robert Half, Oakland, CA 6/16 – 12/16

Working temp assignments with computers, printers and associated equipment. Imaging and post-imaging. Security software. And malware removal.

Desktop Technician, Alameda Health System, Oakland, CA 1/16 –06/16

Assigned by Robert Half to Highland Hospital. We evacuated nine floors before demolition, moving their IT resources to other building. Inventory control, asset management and just plain grunt work. I worked with an incredible staff providing outstanding service to the hospital and their satellite locations. Worked with Thin Cliens, Thick Clients and full PCS. Dell/Wyse and HP

IT Specialist, Field Solutions, Oakland, CA 4/14 – 1/16

Performed contract jobs for various IT solutions. Kiosk installs, system upgrade including network. Worked for clients such as the Hilton Hotels, Target, Hallmark Stores. Field repairs for handheld POS devices.

Migration Technician, SF General Hospital, SF, CA 4/13 – 4/14

Completed project installing 115 HP Zero Clients in 4 weeks, Thin Client and complete PCs under budget. From USB imaging to post production, deployment and cable management. Lots of work on COWS – I mean WOWS removing interiors and replacing components on mobile nurse stations.. Cable management is #1!

Migration Technician, Black Box for Hewlett/Packard, Pleasanton, CA 1/13 – 2/13

Changed operating systems on H/P Laptops and Desktops, Backed up, imaged and restored data to original locations including Outlook PST files. Recorded Drive Mapping, printers in use, and location of all PST files before performing any work. Performed clean and inspect on all computers.

Migration Technician, JP Morgan, San Francisco, CA 2/13 – 4/13

XP to 7. Interacted with customer to insure backups performed, gather contact information and estimate completion time. Imaged HP and IBM laptops and desktops with USB drive (PIE environment). After imaging and network download performed post-imaging changes and QA.

reported by client.

EDUCATION AND CERTIFICATIONS

CompTIA A +, Network+ Certifications, TechSkills, Oakland, CA, 2008

Microsoft Certified Professional, MCSA, MCP XP Certifications, Unitek College, Fremont, CA, 2011

AA Degree, Business Administration and Accounting, Merritt College, Oakland, CA; with Honors

Eagle Scout

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