Customer Service Information Technology

Jose Rosado Moura

Aurora, CO *****

****.******@****.*** - 787-***-****

My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 10+ years

Information Technology experience, exceptional customer service and bilingual skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Electronic Communications Officer

UNE - University - Carolina, PR - January 2014 to Present

• Perform antivirus updates and eliminate potential threats and viruses.

• Generate statistical data, reports and sends them using programs (BANNER, UNIX, Office, MySQL, etc.)

• Make recommendations and developer technical design for new application features.

• Identify and correct performance issues.

• Collect data around every transaction and turned it into tools that helps users.

• Maintain records of daily data communication transactions, problems and remedial actions taken.

• Train users in the proper use of hardware or software.

• Escalate unresolved issues to appropriate level.

• Install and upgrade program and software to the computer.

• Install different types of hardware (monitor, mouse, keyboard, printer, etc.)

• Provide after-hours support for applications and project efforts when needed.

• Generate dashboard, maintain updates and upload them to the web using Argos program.

• Collaborate with other offices and territories to plan and implement new technology.

• Test different type of application and software

Computer Coordinator

Partner Business Service - San Juan, PR - January 2009 to January 2014

• Offer services, maintenance and installation of programs to four technology centers.

• Train new employees in the use and management of technology.

• Made recommendations and developed technical design for new application features.

• Maintain records of daily data communication transactions, problems and remedial actions taken.

• Install and upgrade program to the computers.

• Install different types of hardware (monitor, mouse, keyboard, printer, hard disk, memories, etc.)

• Participate in special projects, external audits, evaluations and process improvements.

• Provided after-hours support for applications and project efforts when needed.

• Implemented and administered advanced Microsoft technologies.

• Test different type of application and software

Computer Teacher

Education Department - San Juan, PR - January 2007 to January 2009

• Teach and help students in different subjects such as Mathematics and Computer.

• Evaluate and help the student to learn, but mostly use what you learned in your life.

• Make recommendations and developed technical design for new application features.

• Identified and corrected performance issues.

• Oversaw the daily performance of computer systems.

• Maintained records of daily data communication transactions, problems and remedial actions taken.

• Trained users in the proper use of hardware or software.

• Escalate issues to appropriate level.

• Implement and administered advanced Microsoft technologies. EDUCATION

Master of Science in Information Systems and Biostatistics IVCT University - Spain

January 2014 to August 2016

Baccalaureate in Computer Educator

UMET - Puerto Rico

August 2008 to May 2012

SKILLS

Excellent team worker, Working with shifting priorities, Managing multiple projects simultaneously, Large computer networks, Full bilingual (Spanish and English), Learn fast

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