Evan Zahn

***** ********** *****

Pickerington, Ohio 43147

614-***-**** cell

614-***-**** home

Education

Ohio University August 2015

Bachelor’s Degree in Computer Technology, Technical and Applied Studies

Ohio University

Associates Degree in Computer Technology December 2014

Work Experience

IT Technical Support June 2016 – December 2016

Teleperformance/Frontier Communications

Responsible for troubleshooting customer problems with internet, digital cable, and VOIP over the phone. Follow specific guidelines for determining and resolving technical problems. Requires high level of understanding of internet connections, routers, wiring, and hardware. Required to solve as many technical problems as possible to avoid an on-site service call. * I was awarded Employee of the Month for October 2016 for outstanding customer service and high percentage of successful customer problems solved.

Intern January 2015 – August 2015

AccuNet, Inc.

Answered help desk phone and helped customers solve computer-related problems. Common issues solved were about email accounts, internet connections, hardware, and various Microsoft program issues.

Customer Service December 2011 – June 2017

Wendy’s

Work front register, fry station, and drive-thru speaker. Requires a wide variety of skills, including mulit-tasking and customer service skills.

Warehouse March 2017-present

Amazon

Worked as a stower and helped stow products for customer orders using a computer system. Took products out of boxes and scanned them and then put the products in the appropriate sized bin.

Activities

Volunteered for The Shepherd’s Place (a charity free store) twice a week for two years. Mowed lawns, baby sat, and dog sat. Took piano lessons for seven years.

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