Customer Service Marketing

Bradley Caven Whitehead

Phone: 205-***-****

**********@*****.***

QUALIFICATION HIGHLIGHTS

* DevOps Engineer focused on automation and Cloud integration using

Linux, Mac and Windows Platforms *

* Ensure successful function of 75 web sites using e-commerce (Magento)

and Wordpress applications *

* Proven problem detection, replication and resolution skills *

* Execute load and perrformance testing of extremely complex systems *

EXPERIENCE

DevOps Engineer; Ebsco Industries; April, 2013 – Present

Apply Lean IT and Agile methodologies to deliver accurate, quick results and eliminate unnecessary tasks

Utilize Linux, Sumo Logic, Cloud Checkr and New Relic for security breach recovery

Provide release management and code deployment with Jenkins, GitHub and BASH

Perform RedHat Linux operating system resource monitoring including Legacy .NET system maintenance and support

Troubleshoot and implement database integration, load balancing, performance monitoring and perform HTTP/HTTPS, TCP/IP, DNS and SSL maintenance for 75 websites

Ensure email deliverability through DNS

Responsible for setup and troubleshooting of Vertex e-commerce taxing system

Client Services Engineer; Teklinks; June, 2012 – April, 2013

Work effectively with engineers internally for problem resolution when necessary, ensuring that issues are addressed and resolved promptly

Customer Service Representative; Regus Corporation; June, 2010 – June, 2012

Retail Sales Specialist; The Apple Store; September, 2010 – June, 2012

Director of Marketing and Information Technology; Core and Associates Aesthetic Surgery; February, 2009 – December 2011

Increased business by 67% through the use of web development (Wordpress) and marketing technology. Created websites designed to increase awareness of practice-related issues and services

Programmer Analyst, Information Systems; Blue Cross and Blue Shield of Alabama; June, 2004 – February, 2009

Worked with internal marketing to identify, replicate and solve defects found in large programs.

Consistently received highest scores possible on surveys of internal and external customers

Senior Programmer Analyst; Protective Life Corporation; April, 2002 – June, 2004

Supported internal marketing and sales force through identifying, replicating and solving problems; creating more effective internal processes by internal and external Points of Contact to convert systems of acquired companies to interact with proprietary and legacy systems.

Business Analyst / Programmer; National Computer Print; September, 1996 – April, 2002

Supported internal marketing and sales force through identifying, replicating and solving problems, designing and implementating products sold and producing client reports.

EDUCATION

University of Alabama at Birmingham; Bachelor of Science Degree, Marketing; May, 1990

SYSTEMS PROFICIENCY

Website-Creation Utilities, including Wordpress and Magento

WebLogic

JBoss

NetBackup

Linux

SQL

Oracle database structures

Sumo Logic

Cloud Checkr

New Relic

Python

BASH Scripting

Jenkins

GitHub

iWorks Suite

HTML

Adobe Creative Suite 5

Mainframe Programming Languages: COBOL, JCL, CICS, QMF/SQL with DB2, TSO, Easytrieve Mainframe Tools: IBM Debug Tool, IBM File Manager, IBM Fault Analyzer, Compuware, Xpediter, Compuware File-Aid, Compuware Abend-Aid.

Database: IBM DB2, Relational Database Design, Platinum for IBM DB2, MySQL, MySQL Workbench

Operating Systems: Windows 95/98/NT/2000/XP/Vista, Novell, OS400

TECHNICAL TRAINING

DB2/SQL Application Programming, Brayden Technologies, Inc.

CICS and SDF II, Brayden Technologies, Inc.

DB2 Relational Database Design, Brayden Technologies, Inc.

CICS Resource Definition Online, Brayden Technologies, Inc.

Advanced CICS Application Programming, Brayden Technologies, Inc.

AWS, EC2, S3 and ELB training, Amazon Web Services

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