Customer Service Sales
Resume:
Shana Harris
*****.**********@*****.***
Summary: My 15 years of customer service has allowed me to improve with telephone communication, business writing, and working under pressure. My leadership skills, computer skills and marketing skills will allow me to be a great asset for the position acquired.
Work History
July 2016- January 2017
Alorica, claims specialist for Assurant Solutions
Duties include: taking claims for customers that have lost, stolen or damaged phones, multitasking, de escalation. And taking payments for customers who get approved for a replacement phone.
November 2012-September 2016
Mobile Management Inc., Distribution Support Specialist, Tulsa, OK
Duties Include: Supporting Agents and Management with sales, marketing, hiring and training. I also was one of the top Sales Agent for Six months until I got promoted. Currently a Store Manager.
ATI Career Training -7/2011-5-2012
May 2009-March 2011
OKC Metro Alliance, Detention Monitor, Oklahoma City, OK
Duties include: Monitoring inebriated clients for the OKC Police Department, data-entry, meal preparation and dorm area maintenance.
Education
ATI Career Training Center
Business Administration Technology Certification
Completion Date May, 2012
My studies included coursework emphasizing office and administration including keyboarding, data entry, computer, hardware and processing applications, and Microsoft Office software mastery.
Tulsa Community College
Major: Business Administration and Information Technology
Currently enrolled
My studies have included Computers with Concepts, Speech, Intro to Business, Algebra, Business Law, all these studies I will apply to future skills and achievements with many more to add as I complete my Associate’s
Professional Skills
●Microsoft Word, Excel, PowerPoint, Access
●Keyboarding and data-entry skills
●QuickBooks and payroll support
●Customer Service
●Administrative skills
Contact this candidate