Customer Service Information Technology
Resume:
Victor Pereira Jr.
Galt, Ca *****
ac155m@r.postjobfree.com
Objective:
To obtain a position with a reputable company in the field of information technology where I can utilize my skills and educational background to gain new experiences and make a lasting impact to the organization.
Technical Skills: Soft Skills:
Proficient in MS Office
Strong knowledge in Layer 2 switching
Strong knowledge in Layer 3 switching/routing protocols (i.e., RIP, OSPF, EIGRP, BGP, IS-IS, MPLS, HSRP, GLBP, VRRP)
Strong knowledge of Windows/Server/ OS, Linux OS and Mac OS, Cisco/Nexus IOS
Install desktop/laptop hardware (i.e., RAM, hard drives, printers) and software
Network cabling
Wireless & wired network setup
Troubleshoot and repair hardware and software
Knowledge of network switches, router configurations/Internet errors
Bilingual (fluent in English and Spanish)
9 Years of customer service
Excellent written and verbal skills
Organized and detail-oriented
Knowledge of database software
Able to work effectively under pressure, independently, and within a collaborative team oriented environment
Installed server for family Business: Small Business Solutions 2 years.
Work Experience
Own Business: Piano and Drumming Instructor/Vendor for
Pacific charter school
Heritage peak
South Sutter
Write and Compose Music Material on MuseScore Software
Alpha Omega Ministries Music Director 12/2015 to Current
Working with Word and Excel to Print Lyrics, and Develop Schedules
Leading a band of four musicians and eight frontline singers
Dealing with various musical software’s, such as Logic, Ableton, and Protool’s on a Mac Computer
Lead team meetings once a month, impart team vision via Power Point Presentation
Develop an organized plan for each rehearsal via Planning center Application software
Bel-Air–Deli Clerk 11/2013 to 12/2015
Provide Excellent Customer Service
Efficient in working with register, and other technical devices
Resolved customer disputes with tact and professionalism on a daily basis
Maintained calm demeanor during high-volume periods
Education:
Consumnes River College – Pursuing BS in Business MIS (Managerial In Systems)
Certification(s):
Cisco Certified Entry Networking Technician (CCENT -2016)
Cisco Certified Network Administrator (CCNA-in progress)
Contact this candidate