Customer Service Human Resource
Resume:
Daniel
Stack
Daniel Stack
Oakville, CT 06779
******.******@*****.***
Skills
My skills include being able to analyze processes, systems, or departments and execute changes to operate smoother, increase customer satisfaction and reduce costs.
Experience
Crowley Auto Group / Product Specialist
March 2017 - Current. Bristol, CT 06011
● Initiate customer interview process through lead generation or walk in customers.
● Provide the best auto recommendation for the customer based on their needs.
● Prepare customer for final meeting with sales manager.
● Perform account preparation tasks and paperwork. Post University / Assistant Director ADP Military Admissions February 2012 - February 2017. Waterbury, CT 06723
● Managed a team of 6 employees trained to interview, counsel, and register students for the online programs, specifically dealing with the demographic of active and veteran military students.
● Improved student registrations year over year for three years while reducing payroll cost.
● Worked with a financial aid team of twenty employees to ensure students had payment methods confirmed.
● Continually trained staff on new software programs and changes in military financial aid.
WNW Heritage Hotel/ Director of Operations
June 2006- Sept. 2011. Southbury, CT 06488
● Responsible for the daily operations of the entire hotel, to include all food and beverage outlets and all operating departments.
● Directly oversaw the Conference Center and Health Club.
● Responsible for analyzing profit and loss statements, budgets, payroll and all operating expenses.
● Responsible for overall customer service training and training programs for the entire property.
● Conduct performance appraisals for line staff and managers. Dolce International Heritage Conference Resort and Destination Evening Property Manager / Conference Services Manager/ June 1996- June 2006, Southbury, CT 06488
● Responsible for overseeing the daily operation for the entire property during evening and weekends.
● Held weekly staff meetings to plan and execute the business plan for the week. This included sales forecasts, group activity, and the outlets’ business levels.
● Train staff on customer service, safety, and emergency procedures.
● Responsible for training and development of employees catering to the service of fortune 500 clientele.
● Coordinate audio-visual needs with clientele.
Education
Southern New Hampshire University/ BS-Human Resource Management
Current. Graduation date exp. January 2019.
Post University/ C ertificate Human Resources Management September 2014 - December 2017, Waterbury, CT 06723 Completed a Certificate for Human Resource Management while making progress through junior year of a BS-Human Resource Management degree. Naugatuck Valley Community Technical College / AS-General Studies.
Sept 1991 - May 1996, Waterbury, CT 06723
Military and Community
Service
CT Army National Guard
2002 - 2006.
SPC. Combat Engineer.
Special Olympics of CT.
2009- 2011
Helped raise over $8k through Penguin Plunge events. Relay For Life. American Cancer Association
2010- Current
Help organize fundraising events all year.
Watertown Park and Recreation
Coached Pop Warner and little league baseball for five years. References Available upon request
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