Howard Wright

** ********** *****

Brampton Ontario. L7A 0L9

(905) 497- 8266

ac154v@r.postjobfree.com

PROFILE:

Driven in customer service, sales and administrative field; I bring exceptional leadership, organizational and customer service skills to your company. I am a team player who is passionate about quality and continuous improvement. I work well and learn quickly. I bring an enthusiastic approach to my work and a positive attitude with my colleagues.

SKILLS:

Dedicated, motivated and hardworking with attention to detail

Excellent oral and written communication

Very organize and able to multi-task.

Responsive and alert to customer issues. Patience and people friendly

Experience with Microsoft Office: Word, Excel, Outlook,

Other programs e.g. AS400, Service Bench, Syspro, Oracle & Accpac

Typing speed 46 w.p.m.

BUSINESS EXPERIENCE:

Magnacharge Battery Inc. September 2016 – August 2017 Mississauga, ON

Customer Service Representative

Duties & Responsibilities

Fill out RMA for warranty, check warehouse inventory and emailed out quotes

Answer calls, provide pricing, data enter of emailed, faxed and phoned in orders

Assist walk-in customers, process and finalize all counter sale transactions

Invoice all bill of lading (BOL) & send out customer invoices daily

Process and send out customer monthly statements. Run daily sales report

Co-ordinate delivery of shipments with warehouse to meet customer deadlines

Caesarstone Canada Inc. July 2013 – August 2016 Vaughan, ON

Order Desk Clerk

Duties & Responsibilities

Service the order desk and walk-in customers on a timely basis. Data entry

Handle all inquires e.g. orders, pricing, checking inventory, sample request and complaints

Process purchase orders, (P O) assign delivery dates and send order/ invoice confirmations

Respond to customer emails, monitor on hold orders and request release on a timely basis

Finalize credit card transactions on POS terminal collect & deliver cheque to Credit Manager

Covering for Receptionist on lunch and break

Carrier Enterprise Ltd November 2008 – June 2013 Mississauga, ON

Warranty Administrator

Duties & Responsibilities

Handle and facilitate Dealers inquires, regarding claims, refunds, parts and services

Data entry, reviewed, organize and process all registrations, claims and refunds, for customer in a timely and accurate manner with attention to detail.

Provide on-line customer service support to Dealers and verifying all attached documents

Ensure all warranty claims paperwork is verified and processed correctly before submitting

Correspond effectively to internal and external emails and follow-up

Faxing, filing and e-mailing of correspondence

Vitran Logistics Transport Limited Nov 2005- Oct 2008 Concord, ON

Administrative Assistant

Duties & Responsibilities:

Request all custom documents from shippers for freight border clearance

Assess and track containers with carriers such as CN and CP rails for on- time delivery

Scheduled pick-up appointments with shippers and delivery appointments from carriers

Answer incoming calls, communicate both internally and externally via emails

Check all orders for appropriate billing and correct rates, using AS400 system

Image driver’s manifest and documenting OS&D returns into system

Ontario Energy Saving Corporation Sept 2002 - Oct 2005 Mississauga, ON

Inside Sales Representative

Duties & Responsibilities

Ensured customer inquires and complaints received prompt, courteous response including appropriate actions and follow-up

Providing customer service to incoming calls from potential clients requesting information on gas rates

Educating customer about program, filled out applications and answer customer inquires

Securing customer on a fixed price program within a competitive market place

Renewing of customer accounts for various terms

Faxing, and e-mailing of correspondence

EDUCATION:

George Brown College 2000 - 2002 Toronto, ON

Community Worker Program Diploma

St. Johns Ambulance Emergency First Aid with level C. CPR + AED Mississauga, ON

Certificate

INTEREST

Volunteer – Covenant House

REFERENCE AVAILABLE

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