Administrative Assistant Customer Service

Cynthia Rumple

612-***-**** (cell)

********@*****.***

Professional Administrative Assistant

A professional administrative assistant with an extensive background in the high paced trucking industry.

Microsoft office (Outlook, Word, Excel)

DOT and driver log tracking and audit

TMW

Omnitracs

TMT

Kellers driver program

Safety and Compliance trucking regulations

Kronos Payroll

PROFESSIONAL EXPERIENCE

AEROTEK/ASTON CARTER – SHOREVIEW, MN 1/2017 - Current

TFE Logistics – Field Coordinator

Payroll – distribution and transportation (four states – approx.. 100 employees)

Driver vacation accrual

A/P Invoice coding and communication to corporate

Equipment compliance (Penske fuel receipts and equipment licenses)

Safety compliance – hours of service compliance (electronic log), MTA supplies

Maintain dot files and update system records

TRANSPORT DESIGNS, INC. - BURNSVILLE, MN 8/2014 - 9/2016

Safety and Compliance

Drug and Alcohol Testing

Accident Records

MVR Driving Records and Reviews

FMCSR Familiarization

Hours of Service Compliance and Audit of Driver Logs

Safety, Orientation and ongoing training meetings

SUPER AMERICA 7/2012 - 8/2014

Customer Service Representative

Cashier

Price Checking

Inventory Audits

Lottery Pull

Resets in the cooler

Vendor Check In

Lead in charge of shift employees

Delegation of jobs

STAN KOCH & SONS TRUCKING, INC. - MINNEAPOLIS, MN 12/2005 - 10/2011

Corporate Administrative Assistant & Receptionist

Administrative support for upper management and owners. Opening and distribution of mail, travel arrangements, management of electronic communication on behalf of owners

Management of office and lunch room supplies, including vendor relationships

Oversight of inter-company mail between offices and outgoing correspondence via FedEx, UPS, USPS and local courier service

Company credit cards reconciliation for management staff

Management and oversight of fixed asset titles and payment paperwork for semi tractors and trailers

Answering and routing incoming calls from customers, drivers and staff

General clerical, administrative and office duties

US FOODSERVICE INC. 7/2001 - 10/2002

Lead Receptionist

Answering and routing incoming calls

General clerical, administrative and office duties

Customer Service Account Coordinator 10/2002 - 10/2005

Inbound and outbound customer calls regarding product information, services and orders

Detailed record keeping of customer interactions including complaint investigation and resolution and dispute resolution

Coordinate same-day delivery and pickups between customers and territory managers

Customer communication regarding product recalls and voluntary recalls

Administrative Assistant - Transportation 10/2005- 12/2005

Tracking DOT documentation

Driver payroll including check distribution

Chairperson of the Accident and Safety Investigation committee

Communication of safety information to the Operations/Transportation department

General clerical and administrative duties for the department

ALLIED SECURITY/SEAGATE 1/1997 - 9/2002

General office staff/Reception

Control the transfer and receipt of property, including reporting records as required

Answering and routing incoming calls from customers, drivers and staff

EDUCATION

Albert Lea High School

Graduate June 1984

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