Manager Customer Service
Resume:
Thomas Kelly
McDonough, GA ***** ******@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Regional Logistics Manager
Lineage Logistics - April 2000 to June 2017
Managed the inbound and outbound transportation for 680,000 square foot warehouse handling both refrigerated and frozen foods. Directed the consolidation program for the warehouse working with customer base and contracted carriers to deliver the product in the Southeast US. Also responsible for the spot and pull program for drop trailers and 24 hour security program. As a member of multiple six sigma programs have helped develop the company security program, computer scheduling program for shipping and receiving and Best Practices for Transportation. Have exceeded 14% margin and EBITDA goals the last 5 years. Reduced cost through carrier rate negotiations and expansion of the carrier base while earning new business by passing along cost savings.
Regional Manager
Energy Dispatch - Smyrna, GA - 1998 to 2000
Was responsible for the West Region, a nine market area encompassing Texas, Louisiana, and West Tennessee. Accountable for all operational aspects including the opening of new markets, market P & L, driver hiring and retention and delivery scheduling, established driver training programs, a network of maintenance vendors, contracted common carriers for service support and provided specialized customer service as needed. Exceeded company goals for driver retention, improved service levels by 5 % and established 3 new markets while maintaining margin requirements.
Operations Manager
Wal-Mart Distribution Private Fleet - Searcy, AR - 1996 to 1998 Managed and coordinated outbound delivery program for 200 outbound loads daily as well as a backhaul program for returning trucks. Increased backhauls by 8.5 % while exceeding goals for on time delivery and backhaul level of service. Coordinated logistics programs between the Private Fleet Office, the Distribution Center and contracted Dedicated carriers. Managed 3 support areas made up of seven employees. Transportation Manager
Prosource Distribution Services - Atlanta, GA - 1985 to 1996 Company formally known as the Martin Brower Company, National Accounts Division). Supervised a management staff of 7 supervisors and a driver fleet of 115 drivers. Operationally responsible for the routing and service reliability of approximately 1300 customers and 10 national accounts spread throughout the Southeastern United States. Daily functions included customer relations, P&L Review, budgeting, and on time delivery accuracy. Implemented Driver's Pay for Performance and Incentive Plan and an on board computer system. Met company goals for driver retention, reduced cost by 4.7% on a 4 million dollar budget. Assistant Transportation Manager
Performed all personnel related functions, including hiring, probation reviews, annual Reviews, as well as all steps of discipline. Scheduled all driver's vacation and personal holidays. Paid vendor invoices and performed weekly analysis of Productivity and Profitability Report. Certified instructor, National Safety Council Defensive Driving Course for Truck Drivers.
Transportation Supervisor
Responsible for the daily dispatch of drivers and proper routing of orders using Trucks Computer Routing Program. Processed the weekly payroll and audited driver's logs for DOT compliance. EDUCATION
Bachelor of Science in Finance
Auburn University - Auburn, AL 1981
SKILLS
Microsoft office, Dayforce, Tidemark (3 years), Lean Logistics (6 years), Workday (3 years)
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