Customer Service Quality Assurance
Resume:
James Haikin
********@*****.*** 707-***-**** 707-***-****
Experience
Senior ERP System Analyst
Blue Mountain Construction Services
May 2016 - July 2017
●Manage and maintain data for Spectrum ERP system.
●Train employees in usage of software utilized by our company.
●Implement and set policy for new software solutions on a corporate scale.
●Implement budget tracking items and job costing framework.
●Implement physical inventory management and enhance shipping and billing practices.
●Successful conversion from Quickbooks to Spectrum ERP.
●Crystal Report writing and MSSQL database administration.
ERP Specialist
Blue Mountain Construction Services
February 2014 - May 2016
●Manage and maintain data for Spectrum ERP system.
●Train employees in usage of software utilized by our company.
●Implement budget tracking items and job costing framework.
●Crystal Report writing and MSSQL database administration.
National Renovations Coordinator
Blue Mountain Realty
June 2013 - February 2014
●Coordinate remotely with contractors renovating homes we have purchased for resale.
●Coordinate between realty and accounting.
●Locate new contractors and realtors nationally.
●Point-of-contact for renovation contractors.
●Audit and revise bids for work.
●Ensure contractors are paid appropriately.
●Estimate purchase price and rehab costs for homes.
●Recommend purchase of homes for renovation.
●Direct contact with Auction.com and Genesis auctions.
Call Center Representative
Duracite Countertops
October 2012 - June 2013
●Schedule sales appointments in Northern California and Reno.
Contracted Designer
Gaslamp Games
February 2012 - September 2012
●Playtesting.
●Challenge and reward design.
Driver Dispatch
Diakon Logistics
January 2007 - July 2011
●Maintain stop database.
●Driver/customer liaison.
●Truck routing and dispatch.
●Data entry.
Retail Manager - Hardlines
Sears, Roebuck and Co.
January 2004 - August 2006
●Manage and train 20 associates across four departments.
●Customer service.
●Scheduling.
News and Traffic Reporter
Clear Channel Radio
January 2004 - February 2005
●Manage and maintain traffic incident database.
●Edit sound clips for use on air.
Design Lead (Volunteer)
Hammergirl! Anime
April 2009 - May 2016
●Quality assurance and bug report moderation.
●Filtering. vetting, and approving player suggestions.
●Community moderation.
●Benchmarking for new content design.
●New content design and consultation.
Projects
Dungeons of Dredmor: Realm of the Diggle Gods
February 2012 to May 2012
The first expansion for Dungeons of Dredmor. I worked in a testing and balancing capacity.
Dungeons of Dredmor: You Have To Name The Expansion Pack
April 2012 to June 2012
The second expansion for Dungeons of Dredmor. Parts of my personal mods were used to create this expansion, as well as some original content that I (and others) designed. I was one of five non-Gaslamp employees to work on this expansion.
Dungeons of Dredmor: Conquest of the Wizardlands
June 2012 to August 2012
The third expansion for Dungeons of Dredmor. I worked in a testing and balancing capacity.
Certifications
Radio Air Talent and Production
Ohlone Community College June 2005
Skills & Expertise
Data Analysis
Spectrum
Microsoft Office
Tableau
JavaScript
Contract Negotiation
HTML
Data Administration
Crystal Reports
Quality Assurance
Appointment Scheduling
Adobe Acrobat
Adobe Audition
XML
ERP Administration
SQL
Microsoft Project
Inventory Management
Employee Management
Project Management
Employee Training
Education
Ohlone College
Certification, Telecommunications, 2003 – 2005
References
Eugene Powers
Foreman
Earthquake Protection Systems
Ed Struzenberg
Sr. Data Governance Specialist
The Climate Company
Bridget Oyen
Sr. Commercial Services Specialist
Bank of the West
Megan Hupe
Customer Care Coordinator
Blue Mountain Construction Services
Jessica Kelb
Special Day Class Teacher
Antioch High School
Jennifer Landfear
Vice President of Operations
Meyer Corporation
Contact this candidate