Customer Support Microsoft Office
Resume:
LILLIE PARRISH
Memphis, TN 38127
*********@***.***
SUMMARY
Over twenty-five years of clerical administrative experience.
Areas of other expertise are telephone techniques, typing 40 wpm and Ten-Key by touch.
Good communication skills.
COMPUTER SKILLS
Software
Web basic computer skills.
Send and receive e-mail.
Open and attach e-mail documents.
Desk top software (Microsoft Office 2013).
Copy and paste web research.
EXPERIENCE
May, 2013 to present
Retired, Fedex Tech Connect Customer Support
Retired from the company May 31, 2013.
October, 1987 to May, 2013
Customer Support Research Assistant, Fedex Tech Connect Support
Assisted Trace Agent in making outbound call to international customers in researching and gathering additional, such as, customer correct address and phone numbers information to successfully complete international delivery.
Educated customers and gain their confident.
Entered correct information into system.
EDUCATION
1972 to 1973
Certificate, Memphis Area of Vocational Technical Memphis, Tennessee
1971 to 1972
Diploma, Miller-Hawkins College of Business Memphis, Tennessee
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