Manager Information Technology
Resume:
ROCCO A. ZOTTO
Oakville, CT **779
******@***.*** 203-***-****
EXPERIENCE OVERVIEW
Accomplished Business Professional with experience in progressive roles supporting vital business and information technology functions. Bring diversified performance in Procurement, Business Analysis, Project and Human Resource Management. Known for delivering strong performance managing challenging projects and recognized with 4 Divisional and Management Awards for Excellence.
PROFESSIONAL EXPERIENCE
IBM, Southbury, CT
Human Resource / Business Area Manager 2005 to 2015
As Human Resource Manager, directed staff that ranged from 15 to 50 Information Technology (IT) Specialists. Executed programs in recruiting, performance assessment, compensation, skills development, and subcontractor administration. Also accountable for recruiting and on-boarding processes for securing subcontractor and off-shore global resources to compliment US-based workforce.
As Business Area Manager, charged with overall project management practices, client relationship management, quality process implementation, financial management, and new business development; transcended all market industries while overseeing performance of up to 50 IT Specialists. Led teams to successfully deliver an average of $8M in Information Technology services annually, while consistently achieving high customer satisfaction.
1999 to 2004
As a Business Area Manager, managed business functions and teams supporting IBM’s entry into e-Commerce business, developing and implementing websites that pioneered new on-line retail purchasing evolution. Directed and oversaw development effort for the application that monitored and reported the Y2K conversion activities for all IBM facilities world-wide.
Business Analyst / Project Manager 1993 to 1998
As Business Analyst, supported development effort to convert local purchase requisition processing system to corporate-wide system. Led requirements definition process required to re-engineer existing paper process. Other key responsibilities included designing user screens / navigation, test plan creation and execution, production of user documentation and user training.
As Project Manager, directed 18 I/T professionals across multiple locations that delivered 8 major development releases to implement IBM’s first automated purchase order requisition / catalogue processing system. All releases were delivered on schedule and within their respective budgets with an average customer satisfaction rating of 95%. Performed cost estimating, planning, change / quality control management, system test planning, customer relationship management while overseeing 1st level user help desk support.
PROFESSIONAL DEVELOPMENT
Bachelor of Science in Business Administration (BS), Marist College, Poughkeepsie, NY
Certified Project Management Professional
Extensive experience with MS Office
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