Sales Manager
Resume:
Stacy Byrd-Everett
**** ******** ****, ***** ****, Texas, 78664
****************@*****.***
WORK EXPERIENCE
AUTOMOTIVE FINANCE CORPORATION, Carmel, IN
Assistant Branch Manager II (Senior), Jul 2016 - May 2017
Directed all collection activity on $75M portfolio
Business to business collections
Trained all employees on use of SalesForce
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Manage staff, preparing work schedules and assigning specific duties
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
Plan and direct activities such as sales promotions, coordinating with other department heads as required. Document, and ensure communication of key risks
Maintain input or data quality of risk management systems
Recommend ways to control or reduce risk
Devise systems and processes to monitor validity of risk modeling outputs
Examine, evaluate, or process loan applications
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
INNOVATIVE FUNDING SERVICES, Austin, TX
Sales Manager, Jan 2015 - Jun 2016
Manage two departments employing 22 hourly employees
Established project control procedures such as project forecasts and cash flow projections
Established and maintained multiple vendor partnerships
Added 45% additional revenue by launching the AVIS Budget Sales Program and the Integrated TrueCar Sales Program
Minimized overhead by restructuring the layout of our office to maximize space and increase productivity
Led corporate initiatives such as trade appraisal procedures, SMS customer contact, and QA Call Monitoring programs
Established operational objectives and work plans and delegated assignments to subordinate managers
Completed 22 performance reviews each quarter, offering praise and recommendations for improvement
Created organizational procedures to allow my staff to become more sufficient in assisting customers in email and verbal communication efforts
Developed a strategic plan for the sale of group assets through non-auction related channels reducing overhead per unit
Manage work flow to exceed quality service goals
Facilitate inter-departmental communication to effectively provide customer support
Maintain up-to-date knowledge of product and service changes
Schedule staff shifts to cover peaks and lulls in customer inquiries.
NEXTGEAR CAPITAL, Carmel, IN
Risk Manager, May 2010 - Dec 2014
Mitigated risk and manage exposure on multi-million-dollar portfolios.
Developed and maintained relationships with clients to build report during loss prevention.
Reviewed, analyzed, and identified exposure situations within multiple level portfolios.
Assisted Director in the hiring and continued training of new Risk Managers
Provided continuous scheduled mentoring and supervision of Risk Department
Creatively built processes of work flow to allow maximum return of efforts
Reported to Department Directors and Vice President of Credit & Collections
Successfully and professionally communicated risk decisions with entry level employees to top level executives
Generated weekly, monthly, and quarterly reports using multiple reporting systems for presentation
Facilitated weekly update meetings on high risk portfolio and provide follow up with meeting notes and resolutions
Analyzed legal documents to verify company certifications to prevent loss
Developed annual review process on risk accounts
Created and managed pending follow up procedures designed to prevent high turn time on applications for all markets
Responsible for filing and reporting UCCs and subordinating with the PMSI laws and regulations
Managed all auditing reporting to ensure sufficient collateral placement
EDUCATION
UNIVERSITY OF INDIANAPOLIS, Indianapolis, IN Business Administration
ADDITIONAL SKILLS
Microsoft Office with a focus in Word and Excel, including: creating and modifying Pivot Tables, advanced formulas, and graphs
Quickbooks
SalesForce
Oracle
Cognos
Extremely organized and detail oriented
Professional demeanor, experienced in office settings
Advanced math and accounting skills
Expert in writing and editing communication
Collection efforts, Loss prevention, and Risk Mitigation
Exceptional interpersonal communication
Customer Relationship Management Software (CRM) Skilled trainer
Excellent time management skills
Effective problem solver
Effective workflow management
Customer-focused
Database management and Administrative support specialist
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