Customer Service System Administrator
Resume:
Abdurezak Mussa Abdelkader
North Chesterfield, VA 23234
**************@*****.***
OBJECTIVE
An IT professional with over 7 years of international and U.S.experience as an IT Lead Administrator. Detail oriented and deadline driven with a superior work ethic. Seeking a job in the IT sector that best coincides with my expertise and knowledge.
HIGHLIGHTS
IT System Administrator: Maintained technical communication systems as part of the leadership team.
Computer Maintenance: Experience in hardware, software, network troubleshooting, and basic operating system functionality
Communication Skills: Exhibits clear and concise communication skills when working with all customers. Especially with those of different levels of technical knowledge and experience Customer Service Skills: Provides excellent customer service with a positive attitude in an efficient manner. Capable of working in diverse and challenging environments EDUCATION
Bachelor of Science Computer Science
HiLCoE School of Computer Science and Technology College Addis Ababa, Ethiopia, January 11, 2010.
EXPERIENCE
Satellite TV Technician (June 2016 to Present) MasTec Advanced Technology, Richmond, Virginia.
Inspected residential and business sites for installation and equipment needs, including locating best positions for satellite dishes.
Drilled holes, positioned cables,and attached wiring for connections
Provided detailed explanations and instructions of running systems.
Setup devices after installation; including programming systems and troubleshooting issues
Explained company services in order to promote products,and upsell additional installment points,or systems to clients.
Maintained inventory of equipment, parts, and supplies
Picker/Packer ( April 2016 - June 2016) Amazon
Processed all items to be shipped, as well as those coming to the warehouse
Organized materials shipped to the warehouse according to the picking list, item number, lot number, and quantity
Picked items manually or by using electronic scanning devices
Recorded regular inventory according to fixed company schedules
Prepared paperwork for each shipment coming to or going out of the warehouse
Wrote and submitted daily, weekly and monthly reports on inventory and usage Technical Support Assistant,( December 2013 to August 2015) Andinet International University College, Addis Ababa, Ethiopia
Responsibilities
Provided prompt and accurate IT solutions
Provided clear instructions to users with different levels of technical knowledge
Assisted and provided software installation, configuration, and trouble shooting of a wide variety of components
Maintained Installations and configurations of LAN and WAN
Recognized and removed spyware, adware, viruses, and other malware from student and faculty laptops and PC’s
Performed timely workstation hardware and software upgrades as required
Modified configurations, utilities, software default settings, etc. for the local workstation
Installed, tested and configured new workstations, peripheral equipment and software
Maintained inventory of all equipment, software and software licenses
Diagnosed, and resolved problems related to operating systems, hardware and software. Assistant System Administrator (Sep 2010 – Aug 2015) Andinet International School, Addis Ababa, Ethiopia
Responsibilities
IBT TOEFL test administrator.
Utilized analytical and critical thinking skills
Provided excellent and clear communication on technical needs, and provided corresponding services to a diverse faculty and staff
Maintained Exceptional organizational skills and adaptability
Provided flexibility to work in a challenging environment
Consulted faculty with troubleshooting/diagnosing hardware and software problems.
Conducted computer technology training to faculty and staff on a frequent basis
Provided support within a timely manner
Configured, deployed, upgraded, and repaired desktops, laptops and peripherals
Provided configuration and installation network service Information Technology High School Teacher (Sep 2010-Aug 2015) Andinet International School, Addis Ababa, Ethiopia
Responsibilities
Instructed and taught students basic computer skills including navigating Microsoft Office 2013
Instructed and taught students computer usage, programming and typing skills
Taught student simple computer troubleshooting and basic computer networking.
Assigned students with real world application projects and a hands-on approach
Encouraged creative and critical thinking within the classroom learning environment REFERENCE
Mr. Brian Shields.
Field Tech Supervisor
Mob : 757-***-****
Email: *****.*******@*******.***
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