Customer Service Microsoft Office
Resume:
Brenda Phifer
**** *. **** **, *******, AZ *****
***************@*****.***
Summary Qualifications
Over ten years of clerical administration experience
Proven ability to provide quality customer service to diverse populations
Experienced in multi-tasking, prioritizing and organizing workload
Computer experience using MS Office Suite, PowerPoint, Excel, SIS, ACCESS, Internet
Summary Skills
Project Management
Worked with internal and external partners in coordinating events for employees and customers
Plan and develop programs, agendas, budgets, and services according to customer requirements
Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
Administrative
Prepared offer letters, relocation packets and scheduled phone interviews for new and potential hires
Well-known to Microsoft office and familiar with Excel
Coordinated group meetings, travel, and conferences
Improved and develop current recruiting processes based on analysis and Best Practices
Created a departmental Excel database for Goodyear Fire Department Emergency Management VoiceShot
Scheduled appointments and answered incoming calls on multi-line phones system
Customer Service
Acted as liaison between Universities, Human Resources and hiring managers in order to build and maintain long-term relationships with Colleges and Universities
Dealt directly with customers either by telephone, electronically or face to face
Responded promptly to customer inquiries
Handled and resolved customer complaints
Experienced in working with the general public and complex interactions
Experience
Estrella Mountain Community College - Avondale, AZ, Receptionist/Test Tech - May 2015 - March 2016
Rio Salado Community College -Avondale, AZ, Testing Technician May 2014 - May 2015
Goodyear Police/Fire - Goodyear, AZ, Volunteer Customer Service June 2011 - December 2013
AZ Child, Family Support and Services-Phoenix, AZ, Support Specialist July 2008 - November 2009
AZ Mentor Inc. -Phoenix, AZ, Support Specialist September 2006 - November 2007
Foster Adoptive Care-Phoenix, AZ, Foster/Adoptive Parent October 2006 to November 2011
Exodus Communications Inc. Santa Clara, CA-Customer Service Manager-January 2000 - August 2001
Apple Computer Inc., Cupertino, CA-HR Administration, Facilities October 1986 to December 2000
Education
Estrella Mountain Community College, Avondale, AZ
Associate of Arts, Criminal Justice with Distinction May 2014
Crime Scene Technology Certification May 2011, Recognition: EMCC Senate Scholarship Award 2012, Phi Theta Kappa 2011, Beta Alpha XI Chapter 2011
Awards
Goodyear Citizens Academy Certification, 2011
Certificate of Service Estrella Mountain Community College, 2011
United States Presidential Community Service Award, 2011/2012
White House Letter of Acknowledgement of Community Service, 2011/2012
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