Release Management

Eric Welch

San Francisco, CA *****

LinkedIn • 812-***-****• ***********@*****.***

IT Manager

Dynamic technical leader with 6 years of achievement in project, product, and release management.

Versatile and motivated professional with expertise in Release Management, Project Management, and Quality Assurance. Proven expertise in project and process improvement. Consistent success implementing Agile methodology with developer and tester teams. Effective communicator with excellent coordination, training, and presentation skills.

Product Management / Release Management / Project Management / User Training and Support

Testing Automation / Troubleshooting & Issue Resolution / Test Development, Schedule & Execution

TECHNICAL PROFICIENCIES

Skills:

Agile, Scrum, Reporting, Training, SDLC, Excel, CRM, EMM, Communication, Leadership, Team Management, Negotiation, Organization, Risk Management, Assertive, Capacity Planning, Multitasking, Quality Control,Process Improvement, Process Development, Prioritizing, and Problem Solving

Tools:

SQL, MySQL, SAP, HTML, CSS, JQuery, Python, C#, Visual Studio, and Appium.

PROFESSIONAL EXPERIENCE

Release Manager (12/2015 – Present) VMware, Atlanta, GA

Define overall AirWatch Management Console Feature Pack scope and coordinate cross-functional Product, Support, and Account Management teams to ensure successful product delivery. Oversee release deployment and proactively remove program obstacles.

Manage and successfully meeting monthly release deadlines containing over 30 projects.

Manage post implementation support and report status.

Assure milestone adherence and approve mitigation plans when necessary.

Interface with multi-departmental teams to translate product support issues into technical deliverables.

Create and implement project timelines and optimize development processes.

Assess and mitigate risks through root cause analysis and documentation.

Communicate the status of Feature Pack release to relevant stakeholders.

Engineering Escalation Manager/Program Manager (8/2014 – 12/2015) VMware, Atlanta, GA

Coordinated resolution of customer issues and managed communication and tools for R&D organization.

Built communication and ticketing system into R&D organization.

Managed change control process across multiple organizations in the company.

Provided visibility to global customer issues and coordinated R&D resolutions.

QA Engineer (8/2013 – 8/2014) AirWatch, Atlanta, GA

Orchestrate QA testing in concert with cross-functional teams.

Spearhead automation efforts for AirWatch Inbox testing utilizing Python and Appium.

Coordinated team and releases and test plans for AirWatch Inbox.

IT Project Manager (9/2012 – 1/2013) Bellarmine University IT Department, Louisville, KY

Researched a wide variety of iPad topics to support instructors and professors in teaching and administering classes.

Researched powerful training tools and providing training and instruction for teaches while implementing those tools in the classroom.

Used PHP and Powershell for task automation and collaborative problem solving.

Product Manager / Developer (11/2011 – 5/2016) SEA Industries LLC, Louisville, KY

Significantly improved SEA industry’s front-end and back-end web and storage systems.

Tripled monthly website visits by creating a website that simply displayed all of SEA Industry’s products.

Replaced a legacy database system with a streamlined and efficient database which is still in use today.

Created CRM system using Node.js and MS SQL.

Translated customer requests into technical User Stories for implementation.

EDUCATION AND TRAINING

Bachelor of Science, Applied Information Technology (Minor in Business Administration)

Bellarmine University, Louisville, KY 2013

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