Customer Service Manager

432-***-**** ***********@*****.***

**** * ******* ** ***. 1081

Mesa AR 85204

Rosa E Kinzie

Objective My experience in the last 30 years with a few different hats that I have worn in different fields has made a great person of me. I can say I have been passionate in all that I do in my everyday life and weave in to my daily life style. My devotion to my job’s and co-workers has always been priority. I practice respect and professionalism. I have yet to encounter a stranger. I feel in my heart that I would be a great asset to your organization.

Summary of 1994-current TASO Texas Association of Sport Officials Odessa Texas

2000-2003 Pop’s Grill Restaurant 2003-2004 Jeff Davis County Tax Assessor / Collector Clerk,

Texas Department of Motor Vehicles, Voter Registrar

2003-2004 Substitute at Fort Davis ISD

2004-2016 Fort Davis State Bank

2017-current Jeff Davis County Tax Assessor / Collector Clerk,

Texas Department of Motor Vehicles, Voter Registrar

Manager, Supervisor, Official - TASO I was awarded 25 years of service.

Pop’s Grill- Manager and was given wages increases, bonus for hard work and cost control, food handler certificate, TABC certification.

Assist Clerk-JDCSO- Handled finances, balancing budget, EOM reports, computer skills, processing voter registration, money handling, educational courses, and customer service on a daily basis.

FDISD- computer skills, daily assignments for students, follow daily duties that were assigned by staff, handling students in several ways to get through the day good or bad in unique issues with a positive attitude.

FDSB- SUPERVISOR- handled all balancing for our three locations, computer skills in several different platforms, customer service on several levels, processing EFT items daily, and online banking issues which included review and resolve daily. Monthly training with regulatory policies, procedures, and processes, including Bank Secrecy Act (BSA) and Anti-Money Laundering(AML) as they relate to job duties and participates in all required training. I have had several great evaluations on a yearly basis, given several great recognition for outstanding work load and able to handle delicate situations. Recognition on working well with co-workers and handling customers with a positive attitude and be able to resolve any issue promptly and efficiently.

Education 1972-1985 Fort Davis ISD Fort Davis Texas

Basics /High School Diploma

Professional TASO-Texas Association of Sport Officials

Memberships 1994-current / This was one of my best choices in my life, the tasks, discipline, knowledge needed for this profession has helped me in everyday living, has thought me how to respect others and balance the good with the bad and always have an open ear. Knowledge in power and I have been blessed in many ways that I can truly say I’m knowledgeable in most things.

Languages English/ some-Spanish

References Judy Piper- Permian Basin Volleyball Official Association-known for 10 years-432-***-****

Lydia Allen- Ex-Co-worker at Fort Davis State Bank-known for 14 + years-432-***-****

Tammy Hicks- Ex-Co-Worker at Fort Davis State Bank

Ex-Co-worker Jeff Davis County Tax Assessor/ Collector-known for 14 + years

Extracurricular Volleyball Officiating- 25 years

Activities

Awards received Great performance on my daily duties in my work place, working well with my co-workers, taking on extra duties where needed in the work place, great working skills in handling customer in good or bad situations. I was recently selected as one of the Top Officials in the state of Texas to attend the State Tournament. Great experience and achievement.

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