HeeRan Hong

**** * ***** **** **. Unit ****, Chandler, AZ 85224 623-***-**** ac14no@r.postjobfree.com

SKILLS

JMP (DoE Program) SEM (Scanning electron microscope)

Rheology EDS (Energy dispersive spectroscopy)

Microsoft Office Six Sigma (Greenbelt/Blackbelt)

Bilingual (English and Korean)

EDUCATION

Arizona State University

Master of Science in Chemical Engineering

Jan. 2014 – Dec. 2015

Research is done in characterization and generation of biodegradable and eco-friendly water filtration systems with the use of hydrophobic material PVC blend with soy protein prepared using the electrospinning method

Arizona State University

Bachelor of Science in Chemical Engineering

Aug. 2009 – May 2013

Scholarship: Arizona State University Scholar

PROFESSIONAL EXPERIENCE

Scheduling Coordinator

TransPerfect Connect, Tempe, Arizona

Dec. 2016 – Present

Generate schedules for staff based on forecasted volume and workload to ensure adequate staffing to meet service level goals

Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to the operations team in real-time.

Responsible for analyzing and administering schedule optimizations and approving and administering real time exceptions

Actively scan for and pursue new techniques, industry practices, learning opportunities, tools and process improvement opportunities

INTERMEDIATE INTERPRETER

TransPerfect Connect, Tempe, Arizona

Oct. 2013 – Dec. 2016

Have been promoted from temporary to regular employee.

Established communication between contracted merchants and their customer.

Decipher cultural expressions between English and Korean.

Maintained order between the two parties. Translate for banks, airlines, and hospitals.

UNDERGRADUATE TEACHING ASSISTANT

Ira A. Fulton School of Engineering at Arizona State University, Tempe, Arizona

Jan. 2013 – May 2013

Collaborated with the professor to decide which areas to emphasize.

Mentored students with in-class work and laboratory assignments.

Established effective ways to assist students with topics.

Administered grading of exams and assignments for the professor.

VOLUNTEER

RESEARCH ASSISTANT FOR PROFESSOR MATTHEW GREEN

Ira A. Fulton School of Engineering at Arizona State University, Tempe, Arizona

Jan. 2016 – Present

Built a drum collector to generate the large fibers and filter into the dead-end cell to calculate the salt reject and the water flux of the sample.

Managed and maintained the experiment.

Designed and implemented the filtration system using the necessary materials and equipment.

CERTIFICATION

AChE Certification Program: Runaway Reactions, Risk Assessment, Inherently Safer Design, Process Safety 101

April 2013

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