Customer Service Data Entry
Resume:
DENISE M FUDICKAR
******@*****.***
Objective
My objective is to add value to any organization using my strong academic background, interpersonal skills and extensive bilingual (Spanish) background.
Education
University of Houston Houston, TX Graduated: 5/2008
Bachelors of Science in Hotel and Restaurant Management
Achievements
-Recognized on numerous occasions for top customer service and sales performance, leading to two promotions while at Pappasito’s Cantina
-Awarded member of the Dean’s List every semester at the University of Houston
-Graduated Summa cum Laude with a 3.86 Cumulative GPA at University of Houston
Skills
Bilingual (Native Spanish speaker) Customer Service Cash Handling
Training Time Management Microsoft Office (Word, Excel, PowerPoint)
Volunteer Experience
PTO Cypress, TX 08/2014 – Present
-Helped support numerous school functions, such as Sock Hop and Field Day
-Served on the Yearbook committee
Room Mom Lake Jackson, TX 08/2013 – 06/2014
-Helped Teacher organize classroom social activities, such as fundraisers, holiday and end of year parties, and major school events
-Corresponded with parents about classroom updates and addressed any concerns
Army Unit Volunteer Various Locations 06/2006 – 02/2014
-Helped arrange family functions for my husband’s Army units throughout his career
-Provided moral support for other wives during husband’s unit deployment to Iraq
Work Experience
Child Development Center Fort Leonard Wood, MO 03/2010 – 05/2011
Child Care Giver
-Responsible for the well-being, education and overall development of children on a military base.
-Provided updates to parents on child’s progression and behavioral issues
Pappasito’s Cantina Houston TX 06/2006 – 06/2008 Headwaiter/Lead Trainer/Bartender
-Responsible for maintaining efficient flow of drinks to bar patrons and restaurant guests
-Operated POS (Point of Service) software for customer orders
-Managed and trained wait staff
Carrabba’s Italian Grill Kingwood, TX 12/2003 – 05/2006
Waiter
-Memorized restaurant’s menu, wine stock and daily food and drink specials to deliver appropriate meal pairings
-Operated POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
-Trained new wait staff in the company new employee training program
Rocket Rice Corporation Humble TX 08/2001 – 11/2003
Assistant Manager
-Trained and supervised 4 employees in daily tasks and responsibilities
-Responsible for hiring and termination of employees
-Ensured work efficiency and great customer service
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