Project Manager Management
Resume:
Denise A Kenney
Wesley Chapel, Fl. 33543
***********@*******.***
Mobile: 813-***-****
V E T E R A N – Retired U.S.N. IS(RM Technical Controller)
Summary: Experience includes over 20+ years working in the Department of Defense and the commercial sectors in the area of Telecommunications and Networking. This includes positions as Project Manager Information Security, Naval Technical Control (Security) CMS Supervisor, and Network Engineer (WAN) for various commercial companies, Network Operations Center Technician Lead, and HF/VLF Transmission Lead.
Education:
Master of Science in Computer Information Systems/Security – Boston University
Bachelor of Science in Information Technology – Tampa, FL – University of Phoenix
Class Completion Certificate for PMI Project Management – Maitland FL, PM Academy Institute
Certifications:
Certified Associate Information Technology Consultant – 5216 Tampa, FL Completed 6/2007
Cyber Security – Boston University Graduate Certificate, Committee of National Security Systems (CNSS) 6/2008
Information Technology – Boston University Graduate Certificate, Committee of National Security Systems (CNSS) 6/2008
Skill Set:
Technical Project Management, WAN Network, Leadership, Training,
Strategic Goal Setting, SharePoint, Risk Management, Salesforce
BMC Remedy, Service Now, Clarity User, Multitasking, Procurement
ITIL Foundation V3 certificate, PMP Boot Camp certificate, Compliance,
Governance and Cyber Security Standards, Project methodologies Initiation
through Procurement Closure. Financials placed in CMDB. HP PPM CMDB,
working with Cross functional teams.
Professional Experience:
Apex Systems Consultant for Depository Trust and Clearing Company (DTCC) 01/2016 to 03/2017
Project Manager InfoSec (Information Security) (Matrix)
Worked various projects in Cloud Security, Shadow IT, Vulnerability Management Framework (VMF), Vulnerability Management detection (VDM), Rapid 7 Nexpose, Mainframes, and centralizing several SIEM systems for Enterprise Infrastructure.
Enterprise PKI (Public Key Infrastructure) Architecture Project Manager
Financials updates in HP PPM
Keeping both MS Project and HP PPM work plans to the activity list level.
Fueji Inc., Consultant for Electronic Arts (EA), Orlando FL. 01/2015 to 10/2015
Project Manager (Technical) (Matrix)
Eight Month Contract as Project Manager for Electronic Arts (EA), my primary duties included the creation and support of EA Information Technology teams who were tasked to upgrade and migrate of data, applications to include Security via Firewalls, McAfee Network Security to EA’S internal and external networks.
My primary Project Management duties included the creation of project plans, schedules, vendor hardware management, risk and security prevention analysis and the creation of multiple ITSM tickets using the ITSM system Service Now.
I have experience as well in Salesforce and Remedy ITSM as well as Microsoft’s Project 2007.
I was the lead Project Manager for IT WAN projects in Sydney Australia, Hyderabad India, Japan, Shanghai and Singapore. All of the projects involve EA’s upgrading of their internal network.
Procurement with 3rd party vendors.
Syniverse Technologies Inc., Tampa FL. 11/2003 to 10/2014
Architecture Design, Provisioning, Project Management (Technical/Functional environment)
As the group Advisory System Engineer and Project Manager, responsibilities included designing, provisioning and working with various different groups within the company for Enterprise and Syniverse Infrastructure Network. Some of the resources came from groups like Network Engineering, Product Management, Product Development and Site Engineers. Duties included the managing of networks which included Integration, Planning, Executing, Monitoring and Controlling and Closing out projects and troubleshooting any issues during the installation of equipment and network connections. Coordinating with sales and billing on customer request and resolving all Tier 3 escalations after the circuit has been installed. I have a better than average understanding of issues dealing with design of circuitry and ordering via LOA/CFA and strong understanding and ability to resolve issues in dealing with SCFA (secondary customer facilities assignment). I also provide product improvement recommendation and network performance continuous monitoring support/reporting in various company business units.
Further day to day duties and successes include:
Helped with training teams on Salesforce and completed UAT testing before Salesforce went into production.
Understand CRM databases and terminology behind from Sales of service to delivery of product.
Successfully completed a special project to increase cellular customer bandwidth for the Beijing Olympics under time and budget constraints. Timeframe completed 2 weeks.
PM for the New Syniverse Enterprise EMEA and Asia Pacifica Data Centers and Infrastructure Networks. Responsible for the Project cradle to grave
PM on Audit of WAN Network Infrastructure that directly saved the company $252,000 over a one year period.
Intermediate to Expert levels of understanding and performance on WAN technologies: SS7, MPLS, SS7 Sigtran(IP/IPX), GPRS, CDMA, 4 LTE
Create, update and maintain the group’s network diagrams via MS Visio, Provided RFQ to Executives and Sales which were for Network Solutions and for NEW Business Development initiatives.
Provided training to all junior personnel Telecommunications – Design, Provisioning, Project Management, ITIL V3 knowledge
Coached various individuals for further education and progression in career paths to provide direction on career development
United States Navy, Radioman Technical Controller “2318” 1982 – 1997. Stationed at various NAVCAMS
Reference Provided Upon Request.
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