Customer Service Insurance
Resume:
LaShantar Sains
**** **** ****** ****, *******, TN 38141
********@*****.***
Professional Summary
Meticulous Healthcare Insurance Management, Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Administration, Finance, and Customer Service.
Core Qualifications
Excellent verbal and written communication skills
Proficient with insurance verification and medical terminology
Critical thinker with positive issue resolution
Quick learner
Outstanding interpersonal skills
Demonstrated ability to interact effectively with Senior Management
Extremely organized
Proficient in Microsoft Office Suites: Word, Excel, Power Point, and Outlook Express
Proven leadership abilities
File/records maintenance
Data management
Client assessment and analysis
Education
Southwest Tennessee Community College, Business Administration
Whitehaven High School, High School Diploma
Experience
July 2010 to Present, DaVita Inc., Memphis, TN
Clinic Coordinator
Welcome all new patients to the facility
Verify and update patient demographic information as needed
Initiate patient financial counseling and assessment of insurance coverage
Complete insurance verifications and audits for coverage changes and renewals
Work closely with Insurance Management Team to communicate changes to patient insurance
Effectively communicate patient benefits and options for continuous coverage
Effectively communicate patient financial responsibility to patients
Collect patient co-pays and deductibles at the time of service
Assist patient with locating resources to assist with continuity of insurance coverage and other needs
Liaison between patients and facility staff to ensure every patient is fully insured and satisfied
Arrange treatments for patients traveling outside of permanent address area
Arrange transportation for patients to and from treatment
Work directly with Senior Management and Core Team to achieve patient satisfaction
Responsible for inventory of clinic supplies
Responsible for managing clinic budget
September 1996 to July 2010, Ingram Entertainment, Memphis, TN
Team Leader, Shipping Department
Supervised 6 team members
Provided outstanding customer service
Maintained a neat and clean department
Ensured accuracy of order processing
Ensured accuracy of Accounts Receivables
Invoice reconciliation when needed
Responsible for daily product accountability
Contact this candidate