Sales Customer Service

Malick Sall

*** ****** *

Bayonne, NJ *****

*********@*****.*** 631-***-****

Qualifications Profile

Outgoing and dedicated Operations Specialist poised to succeed in an entry-level operation, data analysis, accounting, and inventory or supply chain role by leveraging recent bachelor’s degrees and more than 15 years of experience in fast-paced retail and information technology industries managing bottom-line priorities and providing exceptional customer service.

Expertise in operations management and accounting homed in attaining recent Bachelor of Business Administration (BBA) degrees.

Skilled at completing projects and managing multiple processes in a timely manner and exceeding quality expectations using strong organizational skills. Work well individually or as part of a team.

Experienced in Accounts Receivable (AR) and Payable (AP) processes and Just-in-time (JIT) and First-in-First-Out (FIFO) inventory management best practices.

Experienced in data analysis using SQL Server, Access, VBA and PowerPivot.

oVBA: Macros, User Forms, if statements, Procedures, Pivot table data models, Arrays, Pivot Charts, Connecting with Access, and SQL.

oExcel: Data validation, Pivot tables, power pivot (for large amount of data), VLOOKUP, Sumiffs, Functions,

oExcel: Forecasting (Regression model), sensitivity analysis (Solver-linear programming model),

oGoal Seek: Final years Case Studies Excel based projects.

oAccess: Extraction, manipulation/transformation and loading of data, End user forms, querying, Reports, connection with excel and SQL server.

Knowledgeable in modeling and simulation using linear programming (Excel Solver).

Proficient using Windows and Macintosh platforms; Microsoft Office, Microsoft SQL Server, Management Studio and POS applications; Peachtree, QuickBooks, Salesforce; and the HTML language.

Bilingual in English and French.

Educational Background

Bachelor of Business Administration, Operations Management, 2016

oCUNY BARUCH COLLEGE– New York, NY

oCoursework: Forecasting, Supply Chain, Inventory Control, Project Management, Finance, Accounting and Computer Sciences.

Bachelor of Business Administration, Accounting

oGAMAL ABDEL NASSER UNIVERSITY– Guinea, Conakry

Professional Experience

Sales Support Specialist 8/2016 – 9/2017

EXL SERVICE NJ

American Express Canada- Global Corporate Payments

Supported Sales, Risk and Implementation team of 100+ to assure compliance with the AML program requirements and coordinate application process from initiation to execution.

Completed and processed contracts for newly completed sales or renewals of services

Audited KYC project for middle market clients in accordance with the US Federal requirements.

Collected, cleaned, and consolidated data from multiple source systems to maintain data analysis integrity within Salesforce.

Built interactive reports and dashboards for the senior management to monitor KPI's by utilizing advanced data modeling, visualization, manipulation & reporting tools

Used SQL server and Access to extract data from Salesforce

Used VBA to customize end user forms to help speed up client information input

Used Pivot tables to prepare KPI reports on sales and team performance

Also used Visual studio (SQL server Reporting Systems) and access to produce easy to use customized reports on sales and team performance

Office Manager, Bookkeeper 10/2009-7/2016

JUNIOR’S CHEESECAKE

Junior’s Restaurant, New York, NY

Ensured organizational effectiveness, efficiency, and safety by managing the back office, maintaining the financial records and coordinating dining room activities to provide fast and courteous service to patrons.

As Office Manager, handled office and administrative operations and managed supplies by assessing needs and ordering and restocking supplies, assisting floor managers with daily operations, scheduling staff.

As Bookkeeper, managed petty cash, cash drawers and daily cash outs, processing an average of $50,000 in cash daily. Also, prepared bank deposits, change orders and reconciliations and supervised the safe.

Streamlined team operations by tracking key performance indicators (KPIs) using spreadsheets that improved managers and office associates productivity considerably.

Ensured optimal customer experiences by greeting customers in person or by phone, arranging parties or special services and providing customer service to clients inquiring about company products.

Maintained profitability by managing customer payments in an accurate and efficient manner.

Used pivot table from excel to customized daily reports from Micros (Daily sales, Daily cash reconciliations, weekly food cost) for the corporate office in Brooklyn.

Trained associates in the use of excel data validation, Excel sorting and formatting to improve their reporting skills visualization.

Accounts Payable and Receivable Associate 9/2014-9/2015

Great American Desserts

Junior’s Cheesecake, Queens, NY

Maintained accounting records, including reconciling AP, AR, and Cash Flow, managing an average of $150,000 in cash receivables daily.

Processed supplier payments and reconciled bank, credit card and petty cash transactions

Reduced accounts receivable balances by 20% in the first six months by developing strong working relationships with all business clients and following up more consistently, reviewing all invoice terms, and automating the entire accounts receivable process.

Enhanced profitability and maintained market competitiveness by compiling monthly reports and assisting with month-end closing.

Used Excel accounting functions such as vlookup (Bank Reconciliation), Sumiffs (Reports on Sales, Food Cost, Vendor Commission Payments, and Credit Cards Reconciliations)

Used pivot tables to support the Month end closing Reports

Extract data from QuickBooks and Peachtree to customize easy to use reports

Receiving and Inventory Control Associate 10/2008-2/2009

OTG MANAGEMENT

JFK AIRPORT, Jamaica, NY

Managed restaurant inventory for a major terminal facility at one of the world’s busiest airports

Received and recorded stock as it came in and moved stock to appropriate destinations to limit shortages and make sure every item of stock gets to its destination on time. Verified invoices against deliveries and logged details into the CBord inventory management system.

Ensured optimal inventory levels for 22 concessions, 25 specialty retail stores and 9 full serve restaurants, food courts, cafés and markets accommodating up to 20 million annual customers.

Reduced waste by maintaining FIFO Quality Control operations for highly perishable products to assure timely sale.

Maximized efficiencies and improved profitability by managing JIT inventory.

Buyer and Purchasing Associate 1/2002-1/2007

INFORMATION TECHNOLOGY & SERVICES

(ETI SA), Guinea, Conakry

Sourced electronic, computer and telecommunication equipment to fulfill customer-specific orders for an organization with over $300,000 in annual sales.

Researched products worldwide and managed vendor relationships to meet customer and organizational objectives.

Received and maintained stock and compiled daily inventory reports using SAGE inventory software. Responded to client inquiries about company products.

Increased sales by 25% and improved the company’s competitiveness by improving inventory management processes.

Expanded market share by assisting with the company’s expansion into other West African markets.

Improved profit margins by negotiating with vendors to obtain best possible prices.

Volunteer Experience

Serve as an Immigrant Affairs Certified Interpreter for the NYC Mayor’s Office.

Assist children with learning disabilities by serving as a French/English interpreter for the early intervention program (EIP) at Ability Builders for Children, LLC.

Math tutor for high school students.

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