Lisa Longton

*** ***** ****** ***

Golden, CO ***01

landline: 303-***-****, cell: 303-***-****

ac14d2@r.postjobfree.com

CAREER SUMMARY

An innovative, proactive Project Manager and talented Business Analyst with a vision that is integral in creating new and efficient I.T. solutions. Known for the self-driven ability to streamline processes, save headcount and dollars while meeting high quality standards. Adept at managing multiple high powered teams on a daily basis.

●Requirements Gathering – document writing and presentation materials

●Process Analysis, Implementation and Technical Documentation

●Technical validation Testing, including writing test scripts

●Experience in I.T. Outsourcing

●I.T. Server Operations – Intel and Unix – system outage analysis and solution resolution

●Applications Training – trainer and coordinator

●Client Negotiation and Client Liaison

●Quality Improvement analysis improving achievement of Service Level Agreement

EXPERIENCE

Business Analyst for IBM Global Systems at Xcel Energy September 2013 – November 2016

●Functional Design document writing: Gathered Requirements to create the Functional Design documents for multiple legacy Applications in preparation for the massive system integration from JD Edwards to SAP.

●Use Case, Requirements and Test Script writing: Crafted Use Cases and wrote Business Requirements for multiple projects. Wrote the test scripts for User Acceptance Testing, and accelerated the Vendor's improvements of the Application by providing analyzed validation test results for a massive Enterprise Application upgrade called Service Suite.

●Technical Specifications document writing: Created the Technical Specification documents during the design of the Xcel Energy Outage Map, while at the same time captured Business Requirements for the RFP.

●Processes and Procedure writing: Tackled the need for Process and Procedure documents, as well as blanket forms which enormously increased the PM group's speed in Project work.

●Fully fluent in IBM’s Rational Tool Suite: the Rational tools were used to run the test scripts, and capture defects while tracking the resolution of the defects, as well as record requirements and build use cases for the product.

Business Analyst for Modis on the WhiteWave Foods account May 2013 – August 2013

●RFQ and RFP writing: Captured and documented Requirements to prepare RFQ and RFP documents for Hosting, Managed Services, and Middleware, and provided analysis in the Stand-Up work post Spin-off from the parent company. Created the RFP Evaluation Criteria and the Scoring of RFP responses from vendors. Partnered with business and technology partners to elicit, analyze, translate, and document Business Requirements into Technical Requirements for all Mission Critical Applications.

●Liaison: Talented intermediary between the business community and the technical community working with IT project teams, executives and business clients to collect, clarify, and translate Business Requirements into documentation and conceptual design from which applications and solutions are developed.

●Innovative thinker: An active thought partner and application visionary which shaped the technology demand among the business community.

●Project WBS: Designed the WBS for the Managed Services Implementation Timeline for Critical Steps: Worked with executive and senior leaders to create an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology for future state.

●Availability Management, Release and Change Management, and Incident Management: Performed Process and Compliance research, design and documentation to detail Availability Management, Release and Change Management, and Incident Management. Created User Provisioning Management Process Diagram as well as designed PowerPoint slides to support the company process.

Project Manager and Business Analyst, Artech on IBM account October 2012 – May 2013

●Security, Asset and Risk Management: Project Manager for the SARM group, which administers all IBM User ID’s and Passwords across more than 300 IBM accounts across the entire Americas group. Managed different aspects of security issues around user id’s.

Project Manager/Business Analyst, IBM Global Services February 2006 – December 2010

Disney account:

●Created an automated workflow Decommission Process for servers globally: The process resulted in the elimination of approximately $350,000 in annual headcount cost and eliminated a high ratio of human errors.

●Team Lead for Server Decommission Team: Managed a minimum of ten projects simultaneously from Requirements Gathering to Closure with an average of ten team members per project.

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●Trained India team: Formulated organized training sessions, provided virtual training & ensured grasp of project management tools for new team prior to move of the function to India. Directed the knowledge transfer Manager in India.

●Repaired broken processes and designed efficient processes where needed: As Team Lead, resolved and repaired broken processes, created process documents and templates, and implemented processes where processes were missing.

●Produced and presented weekly reports for management: Weekly Scoreboard and Governance reports provided metrics to Management. Presentations created in Microsoft Office tools, such as Word, PowerPoint, and Excel.

Qwest account:

●Project Managed SOX 404: Performed as Project Manager for new projects which required GSD331 processes and procedures. (ITCS104 and GSD331 standards are the IBM internal standards relating to IT Security, keeping IBM prepared at all times to meet the requirements of SOX 404).

●Tackled Process and Procedure Improvements: Repaired broken processes and designed efficient processes where needed.

●Produced and presented weekly reports for management: Weekly Scoreboard and Governance reports provided metrics to Management. Presentations created in Microsoft Office tools, such as Word, PowerPoint, and Excel.

●Managed SharePoint documents: maintained knowledge database for major projects, storing important data and process documents

●Completed continuing PM education: completed multiple online courses, attended PM ShareNet workshops, and formal PM education classes.

IT Analyst II - Security Process Analyst, IBM Global Services January 2005 – February 2006

●Best of Breed: Represented the Qwest Account on the Best of Breed Team for IBM. Performed Business Analyst tasks for the CIRATS in the GSD331 Security project. (ITCS104 and GSD331 standards are the IBM internal standards relating to IT Security, keeping IBM prepared at all times to meet the requirements of SOX 404). Managed special projects to develop process and procedure documents for UNIX and for Intel.

●Best of Breed Server Activation Checklist for UNIX and Intel Project: Achieved integration of the Best of Breed Server Activation Checklist for UNIX and Intel for MITS organization. Spearheaded the overhauling of the checklist into an account specific process document for the Qwest account, significantly increasing server build speed, accuracy and quality of new UNIX and Intel server builds (9 hours reduced to 3 hours). Team became known as the model for Best of Class Server processes.

●GSD331 Project: Supervised and drove the implementation plans in all 20 non-deployment CIRATS, including managing bi-weekly status updates. Project created a secure I.T. environment, and met Governmental audit requirements. (ITCS104 and GSD331 standards are the IBM internal standards relating to IT Security, keeping IBM prepared at all times to meet the requirements of SOX 404).

●Special Projects for UNIX and Intel: Created multiple process documents including: MITS SWAT process, and the EOS process. Process documents improved the homogenization of the I.T. environment, and allowed for efficiency and quality in the organization.

IT Analyst II - Business Analyst, IBM Global Services April 1999 – January 2005

●Server Operations: Analyzed UNIX and Intel server outages, and provided metrics and trend analysis reports to upper management supporting commitments to SLA, created presentations in PowerPoint, Excel and Word. Created all Intel Security Patching notifications and orchestrated the Change Management scheduling of mass changes. Educated all personnel in Problem and Change management applications. Experienced in using Outlook. (August 2003 was Qwest to IBM outsourcing arrangement).

●Conducted on-going quality checks of server outages, identified multiple solutions to be implemented, reducing the team’s overall Mean Time to Repair and improving SLA.

●Conceptualized web tool for communicating Intel server work to company and established effective company-wide notification of Intel server work, resulting in time-savings for team, and improving coordination and image.

●Orchestrated three-day Quality Improvement (QI) education course for all of MITS, including recruiting instructors and logistics. Performed the same for the Microsoft Operational Framework (MOF) course for Intel personnel, resulting in team-wide, valuable QI and MOF education.

●Saved excessive SLA fines, an integral piece for meeting the year end SLA target: Uncovered and corrected errors in current data, a key factor to meet SLA targets at the 11th hour.

Administrative Assistant, Craftsmen in Wood, Mfg. February 1997- April 1999

Order processor. Showroom sales person.

Rockley Music Company, Inc. January 1988 – December 1996

Sheet Music Library Manager, Buyer, and Merchandiser. Payroll and Bookkeeping Manager.

EDUCATION

University of Northern Colorado, Greeley, Colorado August 1987 – June 1988

●Course work in music

PROFESSIONAL DEVELOPMENT

Leadership in a Project Team Environment

Project Management Orientation

Project Management Fundamentals

Active Listening

Critical Thinking

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