Data Customer Service

Jaladhi Joshi

*** ******** **, ******** ** *****

561-***-**** • ************@*****.***

Senior Software Engineer

Software Engineering professional with total 11+ years of experience with demonstrated success in database design and architecture and optimization, data migration and analytics, SOA, web services and applications, and business analysis.

Areas of Expertise

Consistently improved performance across projects through optimization of database objects and scripts.

Completed projects with system testing and Agile Software Development Life Cycle (SDLC), providing code maintenance services and pertinent database upgrades.

Continually enhanced business/ data layer architecture through redesign, and refactoring of specific objects.

Successfully applied business analysis and communication skills in customer service interactions. Improved customer experience through effective problem solving.

Significant adviser/ mentoring experience in web and Windows Applications. Utilize vast knowledge daily and employ teaching skills to improve team productivity.

Technical Proficiencies

Programming Languages:

SQL, C#, ASP.NET, Java, CSS, HTML, C

Framework, Packages, Tools:

Microsoft .Net Framework 2.0/3.5/4.0/4.5, XML, XSLT, WCF, Web Services

Operating Systems:

Microsoft Client & Server Operating Systems, Linux

Networking (working knowledge):

Network Security, LAN/ WAN Technologies

Other Tools:

SharePoint, MS Office, TFS, VSS, TeamForge, GitHub

Professional Relevant Experience

Trianz Consulting Inc, Dallas, TX

Senior Technical Lead (Feb 2016 – Current)

Participated in solution architecture, design and development of features and automation for web and windows applications under Microsoft .NET platform. Provided technical direction for design to meet business needs. Own technical delivery for development team. Managed Maintenance & Enhancement BAU SDLC. Established and managed technical standards and best coding practices around applicable capabilities. Performed code review and ensure code quality and standards are maintained. Manage development velocity and report progress to upper management. Participated in capacity planning, disaster recovery planning and testing practices. Provided L3 production support to improve customer experience and/ or satisfaction.

Key Achievements:

Implemented SQL query analyzer and auto generation of SQL scripts for ad hoc reporting needs

Optimized data load/ transform process through re-design/ development of database objects and by utilizing SSIS.

Designed and Implemented dashboard to monitor progress/ maintenance of monthly production cycle of Valuations project.

Implemented M&E development process to implement organization re-structure and proposed/ enhanced process to achieve better productivity.

CoreLogic, Inc, Sunrise, Florida

Senior Software Engineer (June 2011 – Feb 2016)

Responsible for the development, delivery and leadership of numerous projects. Led offshore development team to the successful delivery of projects, involving data integration, auditing, data reconciliation, and data evaluation, thereby improving quality of data gathered and more accurate analysis and reporting. Provided a wide variety of web service implementations and integration of third party vendor applications including eRecordation, eSign and FedEx Web services.

Key Achievements:

Originated company’s data migration program, utilizing views and cursors, to keep information current and taking responsibility for necessary upgrades or enhancements of AuthoRecord project.

Utilized data analytics skills to prepare, explore and model raw data to better organize, de-duplicate and extract core data elements, hence achieved data synchronization, better usability and reconciliation. Also developed routines to consistently check data relevance.

Created database stored procedures and utilized reporting services to generate dashboard and custom reports per client requirements.

Improved search performance by more than 30% through streamlined database structures, efficient indexing and query optimization techniques for stored procedures.

Reduced package processing time of AuthoMail project by more than 50%. Optimized code logic to better integrate with third-party class library system.

Personally developed and led IntelliAdmin tools team. Responsible for the effectual integration and function management for all IntelliMods customers.

Ensured compliance and monitoring through personally planned and executed best business practices and regulatory controls.

Upgraded and improved existing web application with MVC 4 and Entity Framework (ongoing project).

Bridged gap between business and technical teams to improve software application design, and documentation.

Aplifi (Formerly Blue Frog Solutions), Pompano Beach, Florida

Software Developer (June 2008- May 2011)

Took the Technical Lead/ Team Member role on multiple projects including Project Profile for Annuities, Affirm for Annuities/ Life and Tools Development and Automation of Daily Build/Deploy tools. Applied extensive knowledge of the ACORD standard to employ significant leadership skills to develop product profiles used in Life Insurance and Annuities. Effectually applied data layering skills to enhance data mapping, transport, and manipulation using .NET, XML, and XSLT.

Key Achievements:

Improved quality of data migration through effective use of Microsoft SQL Server 2005 in the development of specific tools.

Used SQL server integration services solutions to load data into database from various input options, and used Microsoft SQL server to store extracted and filtered data.

Increased level of customer satisfaction by ably designing new client projects to exact specifications through implementation of customized web applications.

Constructed front-end user interface screens to client set requirements using customer parameters and NAV controls.

Responsible for the construction of Documentation Help System, pertaining to instruction and datasheets.

Motorola Inc, Sunrise, Florida

Software Engineer, Research Assistant, Intern (Aug 2007 – May 2008)

Utilized considerable educational experience and natural aptitude to become a key member of two test design teams during year-long internship.

Key Achievements:

Optimized performance of stored procedures for data cleaning and filtering through expert evaluation of Drive Test Data. Enhanced database objects to achieve proper normalization to avoid data redundancy, gain data consistency, to result more flexible DB design.

Effectively implemented automated scenarios for Windows mobile OS devices using TestQuest Test Designer.

Nirma University – Nirma Labs initiative - RapidRadio Solutions Pvt Ltd, Ahmedabad, India

Technical Consultant (July 2005- Aug 2007)

Led project development teams to implement business Automation using RFID.

Key Achievements:

Involved in planning, development, and roadmap of Software projects.

Presented new IT features/software integration ideas between RFID hardware and software

Architecture database design and application framework for the web application for library automation

Education and Training

Florida Atlantic University, Boca Raton, Florida

Master of Science in Computer Engineering

MNNIT, Allahabad, UP, India

Master of Technology, Concentration in Digital Systems

Nirma Institute of Technology, Ahmedabad, Gujarat, India

Bachelor of Engineering, Concentration in Electronics & Communication

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