Customer Service Data Analyst
Resume:
Suzanne Lewis
***********@*****.***
Praised by managers and customers as driven, organized, honest, reliable, a quick learner, creative, efficient, and a fast worker.
In 2015 I received my Associates at Bellevue College with honors. I completed my Bachelors in IT Management at Western Governors University in June 2017.
Created Minecraft mods with Java using Eclipse and Gimp.
Created a multi-level, 3-d video game with Owl software.
Designed and built environments in an online Multi User Dungeon (MUD), writing in C. For more information about this game: http://www.eotl.org/
Created a website for jewelry and beading hobby.
SKILLS
Competent with Microsoft Office Suite, Computer Networking, TCP/IP, SQL, Hardware
Familiar with Java, Python, Linux, and C, SEO, Eclipse, Owl, and Gimp
Project+ CompTIA Certified.
Extremely knowledgeable of Facebook/Social Media.
Type at 85+ WPM.
PROFESSIONAL EXPERIENCE
May 2017 – Current
Pactera/Microsoft
Data Analyst
Contract with Microsoft as a Junior Data Analyst. Translate data into business information to help the company make better decisions. Navigate a variety of software products efficiently while following QA process to understand user needs. To reduce ambiguity and resolve errors, apply updates from Microsoft engineers while moving between different assignments on a daily basis.
August 2016- Current
Freelance IT Consultant
Tech support helping family, friends and neighbors set up their computers; solve computer issues, installed hardware, software, and configured networks. Broke into computers where the OS password had been forgotten. Advise clients on social media and security issues including Facebook settings. Work writing transcriptions.
September 2014 - Current
Elle’s Gourmet at www.phokit.com
Manage day to day operations for local entrepreneur. Create Pho Kits in commercial kitchen. Order and pick up inventory and labels for packaging. Drop off created product with invoice to customers. Deliver payments to vendors, and deposit checks from customers. Create invoices and track inventory in Excel. Took initiative to reduce costs by finding less expensive vendors for the same or better quality inventory items. Market product to new customers to gain more sales. Training of new employees. Always deliver products on time.
August 2012 - March 2017
Home Daycare Owner
Ran a successful home business. Plan and post menus and schedules and prepare take-home papers of each child’s day. Record receipts and do tax preparation and filing. Create and manage daycare budget. Create handbooks for daycare policies. Keep current on training.
2011 – July 2017
Maritz Mystery Shopping
Evaluate businesses for quality of customer service. Submit pictures of marketing material and receipts, adjust size in Paint. Write descriptions of service provided.
2006 - 2012
Lewis Collection
Acquire jewelry components, and design and create jewelry. Market products to local businesses. Reach customers directly by creating a website using online software. Take pictures, edit them with Adobe Photoshop, and upload them. Ship finished product to customers. Track expenditures and revenue for tax preparation.
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