SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

MORE EXPERIENCE

SARAH PERERA

C: 920-***-**** ac14bq@r.postjobfree.com

Proactive and organized professional well-versed in documentation and compliance. Strong analytical and critical thinking skills. Business-oriented Research Analyst with emphasis on auditing financial movements on accounts and related documentation. Excellent communication skills and the proven ability to collaborate cross-functionally with Operations Managers, IT experts, project managers, and subject matter experts to plan and deliver streamlined methods leading to increased productivity and growth. Auditing

Time management

Team building

Excellent problem solving skills

Accurate and detailed

Training and mentoring

02/2011 to Current Auditor / Licensed Insurance Research Analyst American Express Travel Related Services / Alorica - Green Bay, WI Responsible for auditing the performance of the Back Office / Support Services Team in a call-center environment.

Audit multiple financial movements across multiple accounts for accuracy and remediation.

Audit and confirm the accuracy of documentation as it relates to financial movement.

Diligently monitor remediation plans to confirm proper resolution. Own team performance metrics. Recommend changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Exceeded the client's target goals for 12 consecutive quarters. Authored the account dispute resolution Process and Procedure manual which was approved and published by the client for vendor-wide use. Train and mentor junior team members.

Instructed new hire classes on Relationship Care at the request of the Lead Trainer.

Human Biology / Philosophy

University of Wisconsin-Green Bay - Green Bay, WI

Pre-Medicine curriculum

University of Wisconsin - Madison - Madison, WI

High School Diploma

Green Bay East High School - Green Bay, WI

7/2008 - 11/2010 - SOUTH END PUB AND GRILL - Bartender/Cook 9/1999 - 5/2007 - THE STEIN SUPPER CLUB – Bar Management 10/2000 - 4/2004 - SHORTSTOP, LLC - THE DRUG AND ALCOHOL TESTING NETWORK - Implementation Specialist

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